Assistant Store Manager

Livspace; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Livspace in Bengaluru is seeking an Experience Center Associate to manage store opening/closing, housekeeping, audits, and facility checks at the Experience Center, coordinating with admin teams for smooth operations.

You will deliver a warm welcome, qualify customers on arrival, manage tickets, escalations, and queueing to reduce wait times while driving continuous improvement and ensuring safety compliance.

Responsibilities

• Manage store opening, closing, and shift handovers as per SOP.
• Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.
• Conduct display audits and ensure visual merchandising compliance across the Experience Center.
• Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.
• Monitor service provider SLAs and elevate facility or maintenance issues as required.
• Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.
• Own customer ticket management, VMS entries, escalation handling, and resolution tracking.
• Minimize customer wait times through efficient designer allocation and queue management.
• Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.
• Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.

Job description

• Manage store opening, closing, and shift handovers as per SOP.
• Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.
• Conduct display audits and ensure visual merchandising compliance across the Experience Center.
• Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.
• Monitor service provider SLAs and elevate facility or maintenance issues as required.
• Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.
• Own customer ticket management, VMS entries, escalation handling, and resolution tracking.
• Minimize customer wait times through efficient designer allocation and queue management.
• Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.
• Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.