Assistant Store Manager

Livspace; Mumbai; On-site; INR 240,000 - 420,000; Full time

Job summary

Livspace is seeking an Experience Center Associate in Mumbai to oversee daily storefront operations, from opening to closing, ensuring SOPs are followed and shifts handed over smoothly.

You'll manage customer greeting, qualification, ticketing, and queue management, plus maintain displays, housekeeping, and facilities, coordinating with admin and service providers to deliver an exceptional customer experience. If you thrive in a fast-paced retail environment and value service excellence, join us.

Responsibilities

• Manage store opening, closing, and shift handovers as per SOP.
• Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.
• Conduct display audits and ensure visual merchandising compliance across the Experience Center.
• Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.
• Monitor service provider SLAs and escalate facility or maintenance issues as required.
• Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.
• Own customer ticket management, VMS entries, escalation handling, and resolution tracking.
• Minimize customer wait times through efficient designer allocation and queue management.
• Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.
• Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.

Job description

• Manage store opening, closing, and shift handovers as per SOP.
• Ensure housekeeping SOP compliance, cleanliness standards, attendance tracking, and timely replacement of worn-out items.
• Conduct display audits and ensure visual merchandising compliance across the Experience Center.
• Perform routine facility checks, manage consumables, oversee coffee machine/equipment maintenance, and coordinate with admin teams.
• Monitor service provider SLAs and escalate facility or maintenance issues as required.
• Deliver a warm meet-and-greet experience and ensure effective customer qualification upon arrival.
• Own customer ticket management, VMS entries, escalation handling, and resolution tracking.
• Minimize customer wait times through efficient designer allocation and queue management.
• Track walkouts, collect customer feedback, and implement actions to improve the overall customer experience.
• Ensure adherence to operational standards, safety guidelines, and company policies while driving continuous improvement.