Student Success Manager

K.R. Mangalam University; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

K.R. Mangalam University is seeking a Student Success Manager to enhance the academic and personal experience of students across their university journey. You will drive engagement, retention, and academic support while coordinating with faculty and support services.

Responsibilities include monitoring progress, guiding students, organizing development activities, and reporting on success metrics. The role requires strong communication, counselling aptitude, and a student-centric approach within

Qualifications

• Bachelor’s or Master’s degree in Education, Management, Psychology, or related field.
• 2–5 years experience in student services, academic advising, counselling, or education management.
• Strong communication and interpersonal skills
• Student counselling and mentoring ability
• Problem-solving and conflict resolution
• Organizational and multitasking skills
• Data analysis and reporting
• Empathy and student-centric approach

Responsibilities

• Act as the primary point of contact for student concerns and queries.
• Guide students regarding academic progress, university policies, and campus resources.
• Develop initiatives to improve student engagement and participation.
• Monitor student performance, attendance, and overall progress.
• Identify at-risk students and provide support strategies or counselling referrals.
• Implement retention programs to reduce dropout rates.
• Work closely with faculty to track student academic progress.
• Support students with course planning, academic challenges, and skill development.
• Ensure a smooth onboarding and orientation process for new students.
• Organize workshops, mentoring sessions, and student development activities.
• Handle feedback and improve student services.
• Maintain records related to student performance, attendance, and engagement.
• Prepare reports on student success metrics and improvement initiatives.
• Coordinate with admissions, academics, career services, and counselling.
• Support career readiness programs, internships, and placement initiatives.

Skills

Communication skills

Interpersonal skills

Student counselling

Mentoring

Problem solving

Conflict resolution

Organization

Multitasking

Data analysis

Reporting

Empathy

Education

Bachelor’s or Master’s degree in Education, Management, Psychology, or related field

Job description

Reports To: Dean Student Welfare / Academic Dean

Job Overview

The Student Success Manager is responsible for ensuring a positive academic and personal experience for students throughout their university journey. The role focuses on student engagement, retention, academic support, and overall student satisfaction by coordinating with faculty, administration, and support services.

Key Responsibilities

1. Student Engagement & Support

Act as the primary point of contact for student concerns and queries.

Guide students regarding academic progress, university policies, and campus resources.

Develop initiatives to improve student engagement and participation.

2. Student Retention & Success

Monitor student performance, attendance, and overall progress.

Identify at-risk students and provide support strategies or counselling referrals.

Implement retention programs to reduce dropout rates.

3. Academic Coordination

Work closely with faculty to track student academic progress.

Support students with course planning, academic challenges, and skill development.

4. Student Experience Management

Ensure a smooth onboarding and orientation process for new students.

Organize workshops, mentoring sessions, and student development activities.

Handle feedback and improve student services.

5. Data Tracking & Reporting

Maintain records related to student performance, attendance, and engagement.

Prepare reports on student success metrics and improvement initiatives.

Coordinate with departments such as admissions, academics, career services, and counselling.

Support career readiness programs, internships, and placement initiatives.

Required Qualifications

Bachelor’s or Master’s degree in Education, Management, Psychology, or related field.

2–5 years of experience in student services, academic advising, counselling, or education management.

Strong communication and interpersonal skills

Student counselling and mentoring ability

Problem-solving and conflict resolution

Organizational and multitasking skills

Data analysis and reporting

Empathy and student-centric approach

Preferred Experience

Experience working in higher education institutions or universities.

Familiarity with student information systems and academic management platforms.