Customer Success Manager

Edwisely; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Edwisely in Hyderabad is looking for a Customer Success Manager to build strong relationships with students, faculty and college partners, ensuring their needs are met and value is delivered. You will monitor usage data and contribute to product adaptation to drive student success.

You will also create training materials, conduct product demonstrations, publish white papers, and help refine onboarding and communications. Occasional travel to client institutions may be required to support growth.

Qualifications

• People management capabilities.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Genuine passion for education and change.
• Excellent presentation skills.
• Willingness to travel as needed.

Responsibilities

• Build and nurture relationships with college students, faculty, HOD, and management.
• Analyze customer data to enhance experiences and drive product adaptation and growth.
• Research and publish insightful white papers for industry knowledge.
• Develop training materials and conduct product demonstrations for clients.
• Develop and document high-level strategies for project objectives.
• Evaluate and refine onboarding processes and customer success initiatives.

Skills

People management

Analytical thinking

Communication

Presentation skills

Travel readiness

Job description

Join us as a Customer Success Manager and revolutionise the higher education sector! We are seeking passionate individuals who are dedicated to transforming student learning experiences and making a meaningful impact.

Key Responsibilities

• Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded.
  Analyze customer data to enhance experiences and drive product adaptation and business growth.
• Research and publish insightful white papers that contribute to industry knowledge.
• Develop training materials and conduct product demonstrations to empower clients.
• Develop and document high-level strategies for accomplishing specific project objectives.
• Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives.
  

Desired Candidate Profile

• People management skills.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• A genuine passion for the education sector and a desire to enact change.
• Excellent presentation skills.
• Flexibility to travel as needed.