Manager - Student Experience

S P Jain School Of Global Management; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

S P Jain School Of Global Management is seeking a dedicated professional to oversee student experience across programs, acting as the central point for quality feedback and issue resolution. You will work with Deans, Heads, and faculty to ensure smooth delivery of courses and exceptional student experiences.

The role requires coordinating with student groups, analyzing feedback, and attending townhalls to follow up on concerns, ensuring continuous improvement across the program portfolio.

Qualifications

• Excellent oral and written communication skills.
• Ability to compile, organize and analyse data using quantitative and qualitative tools.
• Ability to work independently and initiate action quickly to solve problems.
• Ability to work in a team and interact with Faculty, Deans, Staff and Students.
• Ability to handle student issues with maturity and responsibility.

Responsibilities

• To work closely with Deans, Heads, Quality Assurance Team, staff and students to ensure an outstanding student experience.
• To be the focal point for students from all programs to report any issues relating to quality, both academic and non-academic.
• To meet regularly with students to understand problems, document issues and ensure steps are taken to resolve them.
• To conduct focus groups with students and report outcomes to the Dean and Head of Campus.
• To review student feedback and analyze trends year over year.
• To attend townhall meetings (in person or via VC) and follow up on feedback.

Skills

Excellent communication

Data analysis

Independent action

Team collaboration

Student issue handling

Education

Postgraduate degree

Job description

Role & responsibilities

• To work closely with Deans, Heads, Quality Assurance Team, staff and students in order to ensure an outstanding student experience.
• To be the focal point for students from all programs to report any issues relating to quality, both academic and non-academic. He/She must be available for the students to solve any problems they face in relation to delivery of the course, learning outcomes, and overall quality of the program. He/She would be required to meet with students regularly to understand the problems they may be facing, maintain a record of all issues faced by students, and ensure steps are taken to solve their problems.
• To work with focus groups of students by to discuss key student related issues and report back to the Dean and Head of Campus on the outcome of those focus groups. He/she must work with Student Committees and student representatives to ensure student experiences are exceptional.
• To review student feedback and analyze trends in feedback from year to year.
• To attend (either in person or via VC) all townhall meetings and follow up on student feedback received through these meetings

Technical & Behavioural Competencies

• Excellent oral and written communication skills
• Ability to compile, organize and analyse data using quantitative and qualitative tools
• Ability to work independently and initiate action quickly to solve problems
• Ability to work in a team and inter-personal skills to interact effectively with Faculty, Deans, Staff and Students
• Ability to handle student issues with maturity and responsibility
• The ability to gain credibility and build relationships across the University at all levels

Qualification

A postgraduate degree in any discipline

Experience

Experience in managing student affairs, particularly student experience, in a reputable educational Institution for a minimum of two years