Student Experience & Support Intern- Work Form Office

PREPCA Eduserv Private Limited

Maharashtra

On-site

INR 102,000 - 122,000

Full time

46 hours ago

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Benefits offered by this job

Daily Meditation Session

Learning, Development & Fun Activities

Exciting Recognition Programs

Job summary

PREPCA Eduserv Private Limited is hiring for a 6-month, full-time internship at our Baner, Pune office. You will be part of the Operations Team supporting student engagement and service delivery.

Responsibilities include daily courtesy calling, feedback collection, ticket creation and CRM logging, with regular reporting. Applicants must have a laptop and be fluent in Hindi and English.

Qualifications

Graduation completed is preferred.
Strong communication skills in Hindi and English are essential.
Willingness to work in a target-driven environment with accountability.
Owner of a personal laptop is required.

Responsibilities

High-Volume Courtesy Calling: make daily outbound calls to welcome enrolled students and check study progress.
Service Feedback Collection: gather feedback on mentorship, test series, course content and faculty performance.
Issue & Ticket Management: create tickets for queries or glitches and assign to Student Support.
Resolution Tracking & Follow-up: ensure tickets are resolved within SLAs and follow up with students.

Skills

Communication in Hindi

Communication in English

Laptop required

Target-driven

Education

Graduation Completed

Job description

About Us

PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, we've mentored 95,000+ students and are proud to be the highest-rated CA preparation platform on Google. Our 100+ member team is committed to delivering top-quality services, offering a 100% money-back guarantee to our students and providing smart, simplified strategies to help them crack the CA exams with confidence.

Work Description

This is full-time, work from an office internship role based in Pune, where you’ll be an integral part of our Operations Team.

Work Responsibilities

Key Roles & Responsibilities

High-Volume Courtesy Calling: Conduct daily proactive outbound calls (~200 calls/day) to welcome enrolled students, check on their study progress, and maintain active engagement.
Service Feedback Collection: Systematically gather qualitative feedback regarding mentorship sessions, test series evaluation accuracy, course content, and faculty performance.
Issue & Ticket Management: Identify student pain points, generate support tickets immediately upon receiving queries or technical glitches, and assign them to the Student Support team for resolution.
Resolution Tracking & Follow-up: Coordinate with internal operations/support teams to ensure student tickets are resolved within defined SLAs, closing the loop with follow-up calls to the student.
Student Retention & Engagement: Act as an empathetic soundboard for exam-related stress, guiding students toward available resources and keeping them motivated throughout their preparation journey.
Daily Reporting & CRM Logging: Update and maintain accurate call status logs, feedback notes, and ticket metrics on Excel / Google Sheets / CRM software.

Work Qualifications