Student Experience & Support Intern- Work Form Office

PREPCA Eduserv Private Limited; Pune District; On-site; INR 112,000 - 123,000; Full time

Benefits offered by this job

PPO after internship

Stipend provided

Job summary

PREPCA Eduserv Private Limited is seeking a Student Experience & Support Intern at our Pune head office. This full-time, work-from-office role is part of the Operations team, aimed at supporting students and ensuring smooth onboarding.

The internship offers a stipend of Rs. 10,000 per month for six months, with a potential PPO after successful completion; candidates should have strong communication in Hindi and English and own a laptop.

Qualifications

• Preferred graduation completed
• Strong communication skills in both Hindi and English
• Willingness to thrive in a target-driven work environment
• Must have your own Laptop
• Daily meditation session
• Learning, development & fun activities every month
• Exciting recognition programs

Responsibilities

• High-volume courtesy calling: conduct ~200 calls/day to welcome enrolled students and engage them
• Service feedback collection: gather qualitative feedback on mentorship, tests, content, and faculty
• Issue & ticket management: create support tickets for queries or glitches and assign to Student Support
• Resolution tracking & follow-up: ensure tickets are resolved within SLAs and follow up with students
• Student retention & engagement: act as a sounding board for exam stress and guide to resources
• Daily reporting & CRM logging: update call status logs, feedback, and ticket metrics

Skills

Communication skills

Hindi

English

Customer service

Education

Graduation

Tools

CRM software

Excel/Google Sheets

Job description

Student Experience & Support Intern- Work Form Office

Fresher

Head Office - Pune

Full-Time

Hey Applicant,

We’re excited to announce an opening for the position of Student Experience & Support Intern at PREPCA! If you're a driven, articulate professional with a passion to work in the Operations resource department, we’d love to connect with you.

About Us:

PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, we've mentored 95,000+ students and are proud to be the highest-rated CA preparation platform on Google.

Our 100+ member team is committed to delivering top-quality services, offering a 100% money-back guarantee to our students and providing smart, simplified strategies to help them crack the CA exams with confidence.

Work Description:

This is full-time, work from an office internship role based in Pune, where you’ll be an integral part of our Operations Team,

Work Responsibilities:

• High-Volume Courtesy Calling: Conduct daily proactive outbound calls (~200 calls/day) to welcome enrolled students, check on their study progress, and maintain active engagement.
• Service Feedback Collection: Systematically gather qualitative feedback regarding mentorship sessions, test series evaluation accuracy, course content, and faculty performance.
• Issue & Ticket Management: Identify student pain points, generate support tickets immediately upon receiving queries or technical glitches, and assign them to the Student Support team for resolution.
• Resolution Tracking & Follow-up: Coordinate with internal operations/support teams to ensure student tickets are resolved within defined SLAs, closing the loop with follow-up calls to the student.
• Student Retention & Engagement: Act as an empathetic soundboard for exam-related stress, guiding students toward available resources and keeping them motivated throughout their preparation journey.
• Daily Reporting & CRM Logging: Update and maintain accurate call status logs, feedback notes, and ticket metrics on Excel / Google Sheets / CRM software.

Work Qualifications:

Preffered Graduation Completed

Strong communication skills in both Hindi and English.

A willingness to thrive in a target-driven work environment.

Must have your own Laptop.

Daily Meditation Session.

Learning, Development & Fun Activities every month.

Exciting Recognition Programs.

Intership Cerficate (Post compeltion of interhsip of 6 months)

Weekly off:

Sunday Fixed off (6 days working)

Stipend:

Rs.10,000/Month

Duration- 6 months

Perks- Pre Placement Offer (PPO) Post completion of successful internship.

Join Us in Revolutionizing CA Education with Your Passion to work in the Operations Department.