Strategic Planning Manager

Joblet-AI; India; Remote; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Performance-based bonus

Learning & development stipend

Health and wellness benefits

Flexible work hours

Job summary

Joblet-AI is seeking a data-informed Strategic Planning Manager to join our fully remote team. You will shape operations, drive strategic initiatives, and deliver results within your functional area, blending big-picture thinking with hands-on execution.

In this role, you will analyze workflows, optimize processes, and coordinate across departments to ensure timely, high-quality service. Expect flexible hours, a performance-based bonus, and an annual learning & development stipend.

Qualifications

• Experience in operations, project management, or client success.
• Strong de-escalation, problem-solving, and customer relationship management skills.
• Proven comfort and productivity in a fully remote, distributed environment.
• Ability to manage multiple priorities simultaneously.
• Proficiency with Google Workspace and Microsoft 365.

Responsibilities

• Analyze existing workflows to design and implement major process improvements.
• Identify bottlenecks in operational workflows and design scalable solutions.
• Respond promptly to client inquiries and escalations.
• Manage project timelines, resources, and cross-team coordination.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Operations experience

Project management

Client success

De-escalation

Problem solving

Remote work

Prioritization

Google Workspace

Microsoft 365

Tools

Google Workspace

Microsoft 365

Job description

We are actively seeking a data-informed Strategic Planning Manager to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Analyze existing workflows to design, propose, and implement major process improvements.
• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Respond promptly and professionally to client inquiries and escalations.
• Manage project timelines, resource allocation, and cross-team coordination.
• Collaborate with internal departments to ensure seamless service delivery.

Required Skills & Qualifications:

• Proven track record in operations, project management, or client success.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Exceptional ability to manage multiple competing priorities simultaneously.
• High-level proficiency with Google Workspace and Microsoft 365.

What You’ll Bring:

• Exceptional stakeholder management, active listening, and negotiation skills.
• A proactive, solution-oriented mindset that thrives on solving complex problems.
• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.