Strategic Planning Lead

Joblet-AI; India; Remote; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Performance-based bonus

Annual learning stipend

Health and wellness benefits

Fully remote work

Flexible hours

Job summary

Joblet-AI is seeking a Strategic Planning Lead to shape operations, drive strategic initiatives, and deliver impactful results across the organization. This fully remote role combines big-picture thinking with hands-on execution in a distributed team.

The ideal candidate blends strategic vision with practical, data-driven decision making, thriving in a flexible, high-performance environment. Remote work and ongoing learning opportunities are provided.

Qualifications

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.
• Proven track record in operations, project management, or client success.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

Responsibilities

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Respond promptly and professionally to client inquiries and escalations.
• Analyze existing workflows to design, propose, and implement major process improvements.
• Manage project timelines, resource allocation, and cross-team coordination.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Skills

Problem solving

Customer relationship management

Prioritization

Operations experience

Project management

Remote work experience

Tools

CRM software

Helpdesk software

Ticketing software

Job description

We are actively seeking a strategic Strategic Planning Lead to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Troubleshoot, investigate, and resolve complex operational or customer issues.
• Respond promptly and professionally to client inquiries and escalations.
• Analyze existing workflows to design, propose, and implement major process improvements.
• Manage project timelines, resource allocation, and cross-team coordination.
• Gather, synthesize, and act upon critical client feedback to improve processes.

Required Skills & Qualifications:

• Excellent de-escalation, problem-solving, and customer relationship management skills.
• Highly organized methodology with a strong ability to prioritize effectively.
• Proven track record in operations, project management, or client success.
• Proven comfort and productivity operating in a fully remote, distributed environment.
• Strong working knowledge of helpdesk, ticketing, or CRM software.

What You’ll Bring:

• Strong analytical abilities coupled with a commitment to data-driven decision making.
• An unwavering commitment to operational quality, accuracy, and overall excellence.
• An intrinsic passion for continuous learning, upskilling, and rapid adaptation.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.