Strategic Account Manager

Xpaycheckout; Bengaluru; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

xPay is a Y Combinator backed international payments company enabling cross-border payments for B2B SaaS firms. As Strategic Account Manager, you will own relationships with key merchants, drive growth in GMV, and expand payment volumes while retaining accounts.

You will work with founders, product, engineering, partnerships and operations to scale merchants’ international payments and deliver value. Strong API, technical and commercial skills are essential for success.

Qualifications

• 6–10 years of experience in B2B account management, customer success, or enterprise relationship management in fintech/payments or SaaS.
• Engineering degree with ability to work confidently with customer engineering teams.
• Ability to understand APIs, API documentation, payment flows, and integrations.
• Proven track record of growing strategic accounts and delivering revenue or transaction-volume growth.

Responsibilities

• Own a portfolio of strategic merchant accounts and build relationships with founders, finance leaders, product teams, and engineering stakeholders.
• Drive GMV and revenue growth by increasing payment volumes, expanding into new markets, and identifying upselling opportunities.
• Track account performance, lead regular business reviews, address churn risks, and remove growth barriers.
• Understand merchant payment flows, APIs, and integration requirements, and coordinate with Product/Engineering to resolve issues and improve payment performance.

Skills

APIs

API docs

Payment flows

Integrations

Stakeholder management

Communication

Negotiation

Analytical skills

Education

Engineering degree

Job description

xPay is a Y Combinator backed international payments company building an international payment gateway focused on cross-border payments — making it dramatically easier for businesses to move money across borders. Our customers are B2B SaaS companies who need fast, reliable, and cost-effective payment infrastructure to serve global users. These businesses are increasingly moving their international volumes from billion dollar companies to xPay as we expand our footprint across 180+ countries and support 25+ currencies. Since January 2025, we have grown 73× and now process over 1 million transactions every month.

Cross-border payments is a $200 trillion market. Our top customers include Publicly Listed, Series D and Series E companies across various sectors like EdTech and Travelling processing millions through us every month.

The Role

As a Strategic Account Manager, you'll own relationships with our key merchants and drive growth across your portfolio. You'll be responsible for increasing GMV, growing xPay's share of each merchant's payment volumes, retaining accounts, and identifying expansion opportunities.

This is a hands-on, high-ownership role requiring both commercial skills and technical understanding. You'll work closely with the founders, product, engineering, partnerships, and operations teams to help merchants scale their international payments and get consistent value from xPay.

What You'll Do

Own a portfolio of strategic merchant accounts and build strong relationships with founders, finance leaders, product teams, and engineering stakeholders.

Drive GMV and revenue growth by increasing payment volumes through xPay, expanding into new markets, and identifying upselling opportunities.

Track account performance, lead regular business reviews, and proactively address declining volumes, churn risks, and barriers to growth.

Understand merchant payment flows, APIs, and integration requirements, and work across internal teams to resolve issues and improve payment performance.

Own account growth plans, pricing discussions, renewals, and forecasts, while bringing merchant feedback into product and process improvements.

What We're Looking For

• 6–10 years of work experience, with relevant experience in B2B account management, customer success, or enterprise relationship management, preferably in fintech, payments, or SaaS.
• An engineering degree, with strong technical understanding and the ability to work confidently with customer engineering teams.
• Ability to understand APIs, API documentation, payment flows, and integrations, translate merchant requirements into practical solutions, and coordinate with Product and Engineering.
• A proven track record of growing strategic accounts, retaining customers, and delivering measurable revenue or transaction-volume growth.
• Strong communication, negotiation, and analytical skills, with the ownership to manage senior stakeholders and drive outcomes in an early‑stage environment.

Why xPay?

Join early and help build xPay's strategic account management function.

Work directly with founders and own meaningful business outcomes.

Help merchants grow globally through better cross-border payments.

Be part of a high-growth fintech backed by Y Combinator.

Opportunity to grow into a leadership role as the team scales.