Store Manager (Luxury Brand)

SyncUp; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SyncUp in Bengaluru is seeking a Store Manager to deliver an exceptional in-store experience, manage operations, and coordinate with tailors and production teams. You will analyze customer preferences to tailor styling recommendations and ensure policy compliance across the team.

The role requires 5–8 years in customer service, preferably in hospitality, with a Bachelor's degree and strong MS Office skills.

Qualifications

• Bachelor's degree with exceptional communication skills.
• 5–8 years of customer service experience in hospitality.
• Proficient in MS Office (Excel, Word) and email.

Responsibilities

• Engage customers to deliver an exceptional in-store experience.
• Manage store operations with production teams, logistics partners, training team and management.
• Document customer preferences and recommend styling and customization options.
• Team resource planning: weekly rosters and managing leaves.
• Innovate and document best practices for management consideration.
• Own store KPIs such as sales targets, alterations/remakes and social media feedback.
• Update orders and customer details in the system and coordinate with production on fulfilment.
• Provide customer care via email and phone as required.
• Coordinate with in-store master tailors for measurements and issues.
• Handle daily cash & bank transactions and petty cash accuracy.
• Oversee visual merchandising and store displays.
• Deliver daily briefings and weekly reports to review sales figures.

Skills

Customer service

Team leadership

Retail operations

Communication

Problem solving

Education

Bachelor's degree

Tools

MS Office

Email

Job description

Store Manager

This role will be responsible for engaging with our customers to provide an exceptional experience in-store.

ABOUT THE ROLE:

• Manage all facets of store operations covering engagement with production teams, logistics partners, training team and management to ensure the delivery of a delightful customer experience for each visit.
• Understand and document customer preferences to provide recommendations on styling and customizations to help customers express their personal style.
• Ensure all company policies and procedures are implemented and administered in store for the entire team.
• Team resource power planning: Weekly roster and managing leave requests from team members.
• Innovating and suggesting best practices and documenting the same for management’s consideration.
• Ownership of store KPIs such as sales targets, alteration and remakes, social media feedback reviews from customers.
• Creation and updating the system with orders, customer details and communicating with the production team on order fulfilment.
• Provide customer care to customers by email and phone as and when required.
• Liaise with our in-store master tailors to take measurements and fix individual customer issues.
• Daily Cash & Bank transactions including the responsibility of ensuring accuracy of petty cash.
• Visual merchandising and store display.
• Daily briefing and Weekly Reports to review sales figures and take proactive measures to ensure stores targets are met.

ABOUT YOU:

• 5 – 8 years experience in customer service in the hospitality sector. Any experience in retail is a bonus.
• Bachelor’s degree with Exceptional communication skills, both written and verbal
• Proficient in MS Office — Excel, Word and email.
• Customer service oriented with a natural desire to care for the needs of others
• Deep desire to put drive & effort into your work
• Knowledge and passion for men’s fashion and style trends, men’s tailoring, pattern design, garment alterations, and seasonal fabrics