City Manager

Spinny; Ernakulam; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Spinny in India is seeking a City Head to own the end-to-end P&L, strategy, and execution for retail operations in your city. You will lead cross-functional teams across sales, operations, and customer experience to deliver growth, profitability, and customer delight.

You will report to the Regional Business Head. 4-8 years of experience in FMCG/consumer tech or similar high-growth environments, strong business acumen with P&L management, and a hustler mindset are essential.

Qualifications

• 4-8 years experience across sales, operations, or strategy in high-growth environments.
• Proven ability to lead large, diverse teams with ownership and accountability.
• Strong business acumen with hands-on P&L management and scaling metrics.
• Hustler mindset, thrives in ambiguity and bias for action.
• People-first leadership to mentor teams toward ambitious city goals.

Responsibilities

• Own the city P&L, driving growth, efficiency, and profitability.
• Lead and scale offline retail operations across city hubs and experience centres.
• Build and execute the city business roadmap aligned with national priorities and local realities.
• Drive customer acquisition, retention, and satisfaction through data-driven insights and excellence.
• Recruit, develop, and manage high-performing sales and customer experience teams.
• Implement city-level pilots and GTM initiatives for new activation and category expansion.

Skills

P&L management

Team leadership

Operations scaling

Data-driven decision making

Strategic planning

Education

B.Tech or MBA

Job description

ABOUT THE ROLE

As City Head, you will own the end-to-end P&L, strategy, and execution for Spinnys retail operations in your city. Youll lead large, cross-functional teams across sales, operations, and customer experience to deliver business growth, profitability, and customer delight. This role combines analytical rigour, strong execution, and team leadership - ideal for someone who thrives in fast-paced, entrepreneurial environments. Youll report directly to the Regional Business Head. If youre passionate about scaling operations, leading high-performing teams, and driving business excellence, this is the opportunity to make a visible impact at one of Indias fastest-growing consumer brands.

ABOUT SPINNY

Spinny is India’s most trusted platform for buying and selling pre-owned cars - backed by marquee investors such as Tiger Global, Accel, Elevation Capital, General Catalyst, and Westbridge Capital. Our mission is to bring trust, transparency, and delight back to car ownership. Operating across 30+ cities and serving over a million customers, Spinny is now entering its next growth phase - expanding its product ecosystem and deepening customer engagement across the car ownership journey.

KEY RESPONSIBILITIES

Own the city P&L, driving growth, efficiency, and profitability.

Lead and scale offline retail operations across city hubs and experience centres.

• Build and execute the city business roadmap, aligning with national priorities and local market realities.
• Drive customer acquisition, retention, and satisfaction through data-driven insights and operational excellence.
• Recruit, develop, and manage high-performing sales and customer experience teams.
• Implement city-level pilots and GTM initiatives for new customer activation and category expansion.
• Ensure process discipline, policy adherence, and quality assurance across all touchpoints.

REQUIREMENTS

4-8 years of experience across sales, operations, or strategy, ideally in FMCG, consumer tech, or other high-growth environments.

Proven ability to lead and inspire large, diverse teams — creating a culture of ownership, accountability, and high performance.

Strong business acumen with hands-on experience in managing P&L, driving operational excellence, and scaling business metrics.

A hustler’s mindset - someone who thrives in ambiguity, is deeply goal-oriented, and approaches challenges with bias for action.

High people motivation quotient - able to build trust, mentor teams, and rally people around ambitious city goals.

B.Tech or MBA from a leading institution preferred.