Store Manager | Lenskart | Ghazipur

Lenskart Solutions Pvt Ltd; Ghazipur; On-site; INR 400,000 - 700,000; Full time

Job summary

Lenskart in Ghazipur, Uttar Pradesh, is seeking a Store Manager to lead daily retail operations, drive sales, and manage a team. The role focuses on maintaining store standards, customer service, and inventory control.

The ideal candidate has a background in retail management, strong leadership, and proficiency with MS Excel and POS systems. This position offers growth within a busy consumer-facing store environment.

Qualifications

• Graduate in Business Administration, Retail Management, or a related field.
• 4-6 years of experience in retail operations.
• Previous experience in a supervisory or store management role.

Responsibilities

• Manage day-to-day store operations.
• Ensure the store is clean, organized, and well-maintained.
• Ensure proper opening and closing procedures.
• Maintain company policies and operational standards.
• Achieve monthly and annual sales targets.
• Monitor daily sales performance and prepare sales reports.
• Develop strategies to increase revenue and profitability.
• Promote products and maximize sales opportunities.
• Recruit, train, and supervise store employees.
• Allocate duties and prepare staff schedules.
• Monitor employee performance and productivity.
• Motivate the team to achieve business objectives.
• Ensure excellent customer service.
• Handle customer complaints and resolve issues professionally.
• Maintain strong customer relationships.
• Improve customer satisfaction and retention.
• Monitor stock levels and ensure product availability.
• Manage stock receiving, transfers, and replenishment.
• Conduct regular stock audits.
• Minimize stock loss, damage, and wastage.
• Monitor daily cash transactions and billing.
• Ensure accurate cash handling and deposits.
• Monitor store expenses and control operational costs.
• Maintain accurate financial and sales records.
• Ensure attractive product displays.
• Maintain proper product placement and pricing.
• Follow company merchandising guidelines.
• Ensure promotional activities are implemented correctly.

Skills

Leadership

Communication

Sales mindset

Problem-solving

Time management

Organizational skills

Education

Graduate in Business Administration or Retail Management

Tools

MS Excel

POS systems

Job description

Job Title: Store Manager
Department: Retail / Store Operations
Reports To: Area Manager / Regional Manager

Key Responsibilities

1. Store Operations

• Manage day-to-day store operations.
• Ensure the store is clean, organized, and well-maintained.
• Ensure proper opening and closing procedures.
• Maintain company policies and operational standards.

2. Sales & Target Achievement

• Achieve monthly and annual sales targets.
• Monitor daily sales performance and prepare sales reports.
• Develop strategies to increase revenue and profitability.
• Promote products and maximize sales opportunities.

3. Team Management

• Recruit, train, and supervise store employees.
• Allocate duties and prepare staff schedules.
• Monitor employee performance and productivity.
• Motivate the team to achieve business objectives.

4. Customer Service

• Ensure excellent customer service.
• Handle customer complaints and resolve issues professionally.
• Maintain strong customer relationships.
• Improve customer satisfaction and retention.

5. Inventory Management

• Monitor stock levels and ensure product availability.
• Manage stock receiving, transfers, and replenishment.
• Conduct regular stock audits.
• Minimize stock loss, damage, and wastage.

6. Cash & Financial Management

• Monitor daily cash transactions and billing.
• Ensure accurate cash handling and deposits.
• Monitor store expenses and control operational costs.
• Maintain accurate financial and sales records.

7. Visual Merchandising

• Ensure attractive product displays.
• Maintain proper product placement and pricing.
• Follow company merchandising guidelines.
• Ensure promotional activities are implemented correctly.

Required Qualifications

• Graduate in Business Administration, Retail Management, or a related field.
• 4 -6 years of experience in retail operations.
• Previous experience in a supervisory or store management role.
• Knowledge of inventory management, sales, and customer service.

Required Skills :

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Sales and target-oriented mindset.
• Problem-solving and decision-making abilities.
• Good knowledge of MS Excel and POS systems.
• Time management and organizational skills.

Key Performance Indicators (KPIs)

• Monthly sales target achievement.
• Store profitability.
• Customer satisfaction.
• Inventory accuracy.
• Stock loss and shrinkage control.
• Employee productivity.
• Store operational compliance