Store Manager - CHN - NEXUS VIJAYA MALL

Kushals Fashion Jewellery; Madurai District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

ESI

PF

Job summary

Kushals Fashion Jewellery in Madurai is seeking a proactive Retail Sales Associate to build strong customer relationships, understand preferences, and offer tailored jewellery solutions. You will drive solution-based sales, promote higher-value pieces, and work to achieve store targets.

The role requires basic computer skills, cash handling, POS experience, and comfort with varied shifts. You will contribute to inventory accuracy and support merchandising efforts while delivering exceptional

Qualifications

• Min HSC or higher with 2 years retail experience.
• Age between 20 and 35 years.
• Basic computer skills and MS Office.
• Proven track record of exceeding sales targets.
• Experience in providing exceptional customer service and building customer relationships.
• Experience in mentoring team members.
• Experience in handling cash and inventory management.
• Proficient in POS systems and retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Flexible to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships by understanding preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services.
• Achieve store sales targets and drive solution-based sales.
• Upsell and cross-sell to increase average transaction value.
• Lead by example in accountability and ethical practices.
• Assist the Store Manager with inventory processes and stock takes.
• Follow SOPs and escalate bottlenecks when needed.

Skills

Retail sales

Customer service

Communication

Leadership

Problem solving

Education

HSC or higher

Tools

POS systems

MS Office

Job description

Job Description

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and microsoft office
• Proven track record of exceeding sales targets consistently
• Experience in providing exceptional customer service and building strong customer relationships
• Experience in mentoring team members
• Experience in handling cash transactions and inventory management
• Proficient in POS systems and other relevant retail technologies
• Knowledge of visual merchandising principles
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts

Benefits

• ESI
• PF