Senior Style Associate- CBT - RS PURAM

Kushals Fashion Jewellery; Coimbatore District; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

ESI

PF

Job summary

Kushals Fashion Jewellery in Coimbatore is seeking a retail professional to drive customer-focused sales and maintain store standards. You will engage customers with tailored solutions, demonstrate product knowledge, and contribute to a positive shopping experience.

Role requires proven sales ability, cash handling skills, and the flexibility to work varied shifts. The candidate should excel at teamwork, grooming, and delivering exceptional service in a fast-paced environment.

Qualifications

• Min HSC with 2 years retail experience.
• Age 20-35 years.
• Proven sales performance in retail.
• Experience in cash handling and POS.
• Strong customer service and mentoring ability.
• Proficiency with MS Office.
• Willingness to work varied shifts.

Responsibilities

• Build and maintain strong customer relationships and tailor solutions.
• Achieve store sales targets and drive value through upselling.
• Manage inventory, transactions and cash handling with accuracy.
• Assist in merchandising and stock replenishment.
• Lead by example and mentor team members to improve service.

Skills

Customer relationships

Sales targets

Customer service

Mentoring

Cash handling

POS systems

Visual merchandising

Presentation skills

Grooming standards

Flexibility

Education

HSC or higher

Graduation

Tools

POS systems

Microsoft Office

Job description

Job Description

Customer Focus

• Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions.
• Address issues professionally and ensure customer needs are met.
• Gather customer feedback to improve products and services while addressing any concerns promptly.

Sales Mastery

• Responsible for achieving store sales targets.
• Drive solution-based sales by understanding customer needs and offering relevant products and services.
• Focus on selling higher-value products to increase the average transaction value.
• Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets.
• Demonstrate negotiation and objection-handling to convert prospects into loyal customers.

Flexibility and Change Management

• Adapt to changing customer needs and share product and customer insight with the team.
• Demonstrate problem-solving skills to address challenges and manage resistance effectively.
• Show learning agility by quickly adopting new processes or strategies to improve sales and service.

Decision-Making

• Utilize analytical thinking to make sound operational decisions.
• Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning.

Store Operations Excellence

• Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies.
• Assist the store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover.
• Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency.
• Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks.

Leadership Excellence

• Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions.
• Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team.
• Assist in training and mentoring new and existing team members to improve their understanding of products and services.

Requirements

• Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail.
• Must be above 20 years of age and below 35 years of age.
• Basic computer skills and Microsoft Office.
• Proven track record of exceeding sales targets consistently.
• Experience in providing exceptional customer service and building strong customer relationships.
• Experience in mentoring team members.
• Experience in handling cash transactions and inventory management.
• Proficient in POS systems and other relevant retail technologies.
• Knowledge of visual merchandising principles.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility and adaptability to work varied shifts.

Benefits

• ESI
• PF