Store Manager - OMR - Chennai

kushals.com; Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

kushals.com seeks a Store Manager in Chennai to lead store operations, drive sales, and deliver outstanding customer experiences through expert operations and team leadership.

You will guide the store team, optimize inventory, and ensure consistency with company standards while collaborating with VM for engaging displays and promotional execution.

Qualifications

• Excellent customer service orientation with ability to build rapport.
• Proven track record of leading teams and achieving targets.
• Strong communication and interpersonal skills for team and customer interactions.
• Ability to analyze data, identify trends, and implement improvements.
• Capacity to manage multiple priorities and ensure smooth operations.

Responsibilities

• Lead store operations and drive sales performance.
• Provide exceptional customer experiences through service excellence.
• Coach and develop store team with on-the-job training and feedback.
• Manage employee schedules, performance reviews, and staffing needs.
• Collaborate with VM to implement in-store displays and planograms.
• Monitor inventory, loss prevention, and stock management.
• Use data insights to optimize processes and achieve targets.
• Maintain compliance with company policies and store standards.
• Conduct regular audits to ensure store is presentable and functional.

Skills

Customer service orientation

Team leadership

Communication skills

Analytical and problem-solving

Multitasking and prioritization

Tools

Microsoft Office

Job description

Role Summary

The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

• Customer Focus
  
  
  
  • Provide exceptional customer service by going the extra mile
  
  
  • Exhibit emotional intelligence to build trust and rapport with customers.
  
  
  • Handle customer queries, concerns, and feedback with professionalism and empathy.
  
  
  • Ensure all employees adhere to the company's policies and guidelines, fostering a customer-centric culture.
  
  
  • Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
  
  
  • Leverage data insights to optimize inventory and identify growth opportunities.
  
  
  • Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.
  
  
  • Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
  
  
  • Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
  
  
  • Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
  
  
  • Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.
  
  
  
  


• Change Management
  
  
  
  • Adapt to new business strategies and implement changes effectively within the store environment.
  
  
  • Encourage flexibility among team members to embrace new processes and technologies.
  
  
  
  


• Decision-Making
  
  
  
  • Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
  
  
  • Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
  
  
  • Allocate resources efficiently to optimize staff productivity and
  
  
  
  


• Store Operations Excellence
  
  
  
  • merchandising, stock management, and shrinkage prevention.
  
  
  
  


• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.


• Maintain outstanding store condition.


• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirement

• Expert in Microsoft office.


• Demonstrated success in achieving sales targets and


• Exceptional customer service orientation with a strong focus


• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.


• Strong team leadership skills to lead and inspire a team.


• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.


• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.


• Proficiency in store operations, including visual merchandising,


• Understanding of inventory management and loss prevention.