Store Manager

Lenskart; Vasai-Virar; On-site; INR 400,000 - 600,000; Full time

Job summary

Lenskart Store Manager position seeking a candidate with 4+ years in customer value maximization. You will drive customer value and satisfaction, work with cross-functional teams, and aim for revenue growth through upsell opportunities and effective service delivery.

The role emphasizes data-driven decisions, strong communication, and adapting to a fast-paced retail environment in Maharashtra, Vasai-Virar area.

Qualifications

• 12th pass or higher required.
• At least 4 years in customer value maximization or related roles.
• Retail industry experience is desirable.

Responsibilities

• Collaborate with cross-functional teams to identify customer needs.
• Develop strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to drive improvements.
• Monitor market trends to anticipate customer needs.
• Foster customer relationships and support revenue growth.
• Coordinate with sales to identify upsell opportunities.
• Ensure timely delivery of products and services.
• Conduct performance analysis to inform decisions.
• Stay updated with industry best practices in CV maximization.

Skills

Analytical skills

Communication

Customer value

Cross-functional collaboration

Data analysis

CRM proficiency

Education

12th Pass or Above

Tools

CRM software

Job description

Role Description:

• We are seeking a highly motivated individual to join our team as a Store Manager.
• The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets.
• As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions.
• You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services.
• Your primary goal will be to cultivate strong customer relationships and drive revenue growth.

Key Responsibilities:

• Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points.
• Develop and implement strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to identify areas for improvement and drive innovative solutions.
• Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments.
• Foster strong customer relationships through effective communication and regular follow-ups.
• Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
• Ensure the successful delivery of products and services to meet customer expectations and timelines.
• Conduct regular performance analysis and reporting to track progress and make data-driven decisions.
• Stay updated with industry best practices and emerging trends within customer value maximization.

Required Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven track record of driving customer value and satisfaction.
• Ability to collaborate effectively with cross-functional teams.
• Proficient in data analysis and reporting.
• Knowledge of industry best practices and emerging trends.
• Ability to adapt to a fast-paced and dynamic work environment.
• Strong organizational and time management skills.
• Proficiency in using CRM software and other relevant tools.

Education and Experience:

• 12th Pass or Above .
• Minimum 4 years of experience in customer value maximization or relevant skillsets.
• Experience in the Retail industry is desirable.