Store Manager

Lenskart; Bhiwadi; On-site; INR 520,000 - 900,000; Full time

Job summary

Lenskart is seeking a Store Manager in Rajasthan to drive customer value and maximize satisfaction. You will lead initiatives across teams to understand customer needs and deliver tailored solutions to enhance revenue and service quality.

The role requires 4+ years of experience in customer value maximization or related fields, with strong analytical, communication, and CRM skills. Retail experience is preferred, and the position is based on-site at the store network.

Qualifications

• Strong analytical and problem-solving abilities.
• Experience with data analysis and reporting.
• Familiarity with CRM systems.

Responsibilities

• Collaborate with cross-functional teams to identify customer needs and preferences.
• Develop and implement strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to identify areas for improvement.
• Monitor market trends and competitor activity to anticipate customer needs.
• Foster strong customer relationships through effective communication and follow-ups.
• Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
• Ensure timely delivery of products and services to meet customer expectations.
• Conduct regular performance analysis and reporting to track progress and inform decisions.
• Stay updated with industry best practices in customer value maximization.

Skills

Analytical skills

Communication

CRM proficiency

Cross-functional collaboration

Data analysis

Sales and upsell

Time management

Problem solving

Education

12th Pass or above

Job description

Role Description:

• We are seeking a highly motivated individual to join our team as a Store Manager.
• The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets.
• As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions.
• You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services.
• Your primary goal will be to cultivate strong customer relationships and drive revenue growth.

Key Responsibilities:

• Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points.
• Develop and implement strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to identify areas for improvement and drive innovative solutions.
• Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments.
• Foster strong customer relationships through effective communication and regular follow-ups.
• Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
• Ensure the successful delivery of products and services to meet customer expectations and timelines.
• Conduct regular performance analysis and reporting to track progress and make data-driven decisions.
• Stay updated with industry best practices and emerging trends within customer value maximization.

Required Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven track record of driving customer value and satisfaction.
• Ability to collaborate effectively with cross-functional teams.
• Proficient in data analysis and reporting.
• Knowledge of industry best practices and emerging trends.
• Ability to adapt to a fast-paced and dynamic work environment.
• Strong organizational and time management skills.
• Proficiency in using CRM software and other relevant tools.

Education and Experience:

• 12th Pass or Above .
• Minimum 4 years of experience in customer value maximization or relevant skillsets.
• Experience in the Retail industry is desirable.