Store Manager

Lenskart; Vadodara; In loco; INR 450.000 - 750.000; Tempo pieno

Descrizione del lavoro

Lenskart in Vadodara seeks a Store Manager to lead customer value strategies and deliver exceptional shopping experiences. You will partner with cross-functional teams to understand customer needs, optimize satisfaction, and drive revenue through effective upselling and service excellence.

The role requires 4+ years in customer value roles, with strong analytics, communication, and CRM proficiency to translate data into action on the shop floor.

Competenze

• Minimum 4 years of experience in customer value maximization.
• Retail experience is desirable.
• Strong analytical and communication skills.

Mansioni

• Drive customer value and maximize satisfaction through strategies and solutions.
• Collaborate with cross-functional teams to understand customer needs and pain points.
• Identify upsell opportunities and contribute to revenue growth.
• Analyze customer data and feedback to drive improvements and innovations.
• Monitor market trends and competitor activity to stay ahead.

Conoscenze

Analytical thinking

Communication skills

Cross-functional collaboration

Stakeholder management

Time management

Problem solving

Customer value optimization

Revenue growth focus

Formazione

12th Pass or Above

Strumenti

CRM software

Data analytics

MS Excel

Reporting tools

Descrizione del lavoro

Role Description:

• We are seeking a highly motivated individual to join our team as a Store Manager.
• The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets.
• As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions.
• You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services.
• Your primary goal will be to cultivate strong customer relationships and drive revenue growth.

Key Responsibilities:

• Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points.
• Develop and implement strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to identify areas for improvement and drive innovative solutions.
• Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments.
• Foster strong customer relationships through effective communication and regular follow-ups.
• Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
• Ensure the successful delivery of products and services to meet customer expectations and timelines.
• Conduct regular performance analysis and reporting to track progress and make data-driven decisions.
• Stay updated with industry best practices and emerging trends within customer value maximization.

Required Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven track record of driving customer value and satisfaction.
• Ability to collaborate effectively with cross-functional teams.
• Proficient in data analysis and reporting.
• Knowledge of industry best practices and emerging trends.
• Ability to adapt to a fast-paced and dynamic work environment.
• Strong organizational and time management skills.
• Proficiency in using CRM software and other relevant tools.

Education and Experience:

• 12th Pass or Above .
• Minimum 4 years of experience in customer value maximization or relevant skillsets.
• Experience in the Retail industry is desirable.