Store Manager

Lenskart; Bikaner; On-site; INR 300,000 - 420,000; Full time

Job summary

Lenskart is seeking a Store Manager in Rajasthan to maximize customer value and satisfaction. You will lead initiatives to improve customer experiences, work with cross-functional teams, and drive revenue growth through strategic customer-centric programs.

The role requires 4+ years of relevant experience and a strong ability to analyze data, manage time, and coordinate with sales teams to upsell and cross-sell. Retail background is preferred and on-site work is expected.

Qualifications

• 12th pass or above required.
• 4+ years of experience in customer value maximization or related skills.
• Retail industry experience desirable.

Responsibilities

• Collaborate with cross-functional teams to identify customer needs and pain points.
• Develop strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to identify improvement areas and drive solutions.
• Monitor market trends and competitor activity to anticipate customer needs.
• Foster strong customer relationships through effective communication and follow-ups.
• Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
• Ensure timely delivery of products and services meeting expectations.
• Conduct regular performance analyses and data-driven decisions.
• Stay updated with industry best practices in customer value maximization.

Skills

Analytical thinking

CRM proficiency

Communication skills

Cross-functional collaboration

Data analysis & reporting

Customer value maximization

Time management

Problem solving

Adaptability

Education

12th Pass or Above

Tools

CRM software

Job description

Role Description:

• We are seeking a highly motivated individual to join our team as a Store Manager.
• The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets.
• As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions.
• You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services.
• Your primary goal will be to cultivate strong customer relationships and drive revenue growth.

Key Responsibilities:

• Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points.
• Develop and implement strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to identify areas for improvement and drive innovative solutions.
• Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments.
• Foster strong customer relationships through effective communication and regular follow-ups.
• Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
• Ensure the successful delivery of products and services to meet customer expectations and timelines.
• Conduct regular performance analysis and reporting to track progress and make data-driven decisions.
• Stay updated with industry best practices and emerging trends within customer value maximization.

Required Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven track record of driving customer value and satisfaction.
• Ability to collaborate effectively with cross-functional teams.
• Proficient in data analysis and reporting.
• Knowledge of industry best practices and emerging trends.
• Ability to adapt to a fast-paced and dynamic work environment.
• Strong organizational and time management skills.
• Proficiency in using CRM software and other relevant tools.

Education and Experience:

• 12th Pass or Above .
• Minimum 4 years of experience in customer value maximization or relevant skillsets.
• Experience in the Retail industry is desirable.