Store Manager

Lenskart; Samastipur; In loco; INR 320.000 - 520.000; Tempo pieno

Descrizione del lavoro

Lenskart is seeking a Store Manager in Bihar to lead store operations, boost customer satisfaction, and drive revenue growth through value-maximizing strategies. The role requires 1–8 years of relevant experience in customer value maximization or related fields.

You will work with sales and support teams to understand customer needs, implement tailored solutions, and ensure timely delivery of products and services while maintaining strong relationships.

Competenze

• Candidates should have a proven ability to maximize customer value.
• Experience in retail with a focus on customer satisfaction.
• 1–8 years of relevant experience.

Mansioni

• Drive customer value and satisfaction through strategic actions.
• Collaborate with cross-functional teams to address customer needs.
• Analyze customer feedback and data to inform improvements.
• Identify upsell opportunities and contribute to revenue growth.
• Ensure timely delivery of products and services to customers.

Conoscenze

Analytical and problem-solving

Communication skills

Cross-functional collaboration

CRM software proficiency

Data analysis and reporting

Customer value focus

Strumenti

CRM software

Descrizione del lavoro

Role Description:

• We are seeking a highly motivated individual to join our team as a Store Manager.
• The ideal candidate should have 1-8 years of experience in customer value maximization or related skillsets.
• As a SM, you will be responsible for driving customer value and maximizing customer satisfaction through effective strategies and solutions.
• You will work closely with cross-functional teams to identify and understand customer needs, develop tailored solutions, and ensure the successful delivery of products and services.
• Your primary goal will be to cultivate strong customer relationships and drive revenue growth.

Key Responsibilities:

• Collaborate with cross-functional teams to identify and understand customer needs, preferences, and pain points.
• Develop and implement strategies to maximize customer value and satisfaction.
• Analyze customer data and feedback to identify areas for improvement and drive innovative solutions.
• Monitor market trends and competitor activity to anticipate customer needs and stay ahead of industry developments.
• Foster strong customer relationships through effective communication and regular follow-ups.
• Collaborate with sales teams to identify upsell and cross-sell opportunities and drive revenue growth.
• Ensure the successful delivery of products and services to meet customer expectations and timelines.
• Conduct regular performance analysis and reporting to track progress and make data-driven decisions.
• Stay updated with industry best practices and emerging trends within customer value maximization.

Required Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proven track record of driving customer value and satisfaction.
• Ability to collaborate effectively with cross-functional teams.
• Proficient in data analysis and reporting.
• Knowledge of industry best practices and emerging trends.
• Ability to adapt to a fast-paced and dynamic work environment.
• Strong organizational and time management skills.
• Proficiency in using CRM software and other relevant tools.

Education and Experience:

• 12th Pass or Above .
• Minimum 4 years of experience in customer value maximization or relevant skillsets.
• Experience in the Retail industry is desirable.