Store Manager

Airtel; Thiruvarur, Tiruchengodu; Vor Ort; INR 500.000 - 800.000; Vollzeit

Zusammenfassung

Airtel in Tamil Nadu is seeking a Store Manager to oversee store operations, audits and compliance, visual merchandising, inventory control, and KPI reporting. The role also covers strategic rollouts for new launches and closures, with a focus on profitability and customer experience.

You will manage daily rosters for outsourced staff, drive CRO-level MIS, control expenses, and support productivity improvements while ensuring adherence to CE guidelines and exemplary customer service.

Qualifikationen

• Adherence of Store Operations in line with pre-defined SOPs.
• Ensure that the look and feel of the store is as per guidelines/standards.
• Track efficient Cash handling; prevent shoplifting / ensure safety and security.
• Visual merchandising as per plan / guidelines.
• Inventory and stock management to prevent stock-outs or excess Inventory.
• KPI reporting as per guidelines and on-time.

Aufgaben

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory).
• Manage closure of current store during refit & conversion.
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell.
• To ensure required MIS & tracking at CRO levels.
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity.
• To ensure daily roistering & briefing to outsourced store staff.
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution.
• Ensure motivation & development of outsourced store staff.
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE

Jobbeschreibung

Key Responsibilities

Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll outs:

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability:

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
• People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff.

Customer Experience:

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE