Store Manager

Apparel; Sambalpur; On-site; INR 420,000 - 660,000; Full time

Job summary

Pantaloons invites applications for Store Manager to lead store operations in Sambalpur, ensuring seamless daily activities, achieving targets, and maintaining process discipline for profitability.

The role requires driving performance initiatives, ensuring superior customer service, and guiding the store team in alignment with brand standards and store budgets.

Qualifications

• Graduate or postgraduate with relevant retail management exposure.
• 4–6 years of retail store experience.
• Strong communication and analytical skills.
• Knowledge of local market in Sambalpur is a plus.

Responsibilities

• Plan and implement store performance initiatives.
• Monitor budgets and compliance.
• Maintain high standards of store operations and customer service.
• Lead and develop store team; succession planning.
• Coordinate with HO/ZO marketing for planograms and promotions.

Skills

Store Operations

Budget & KPI Monitoring

Customer Service Excellence

People Management

Training & Development

Vendor Coordination

Education

Graduate / Post Graduate

Job description

Sales Operations Store Operations Inventory Management Team Building Store Management

Working Language

Job Description

Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Position / Job Title (Proposed)

Store Manager

Designation

Function

Operations

Department

Operations

Reporting To

(Title)

Area Business Manager

Superior’s Superior

(Title)

Unit

Business

Pantaloons

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1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)

To be responsible for smooth store operations, store performance, process compliance and profitability of the respective store.

2) Dimensions

Number of stores

Business/Unit Workforce Number

Value of Business Handled

Net Working Capital

NSV Target

No. of unique third party/vendors handled

Value of receivables and payables handled

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

• Planning and implementing store performance initiatives, unique to the context and target market of the store
• Effective monitoring of performance, compliance & budgets of the store
• Maintaining higher standards of store operations and customer service to meet competition

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas

Supporting Actions

Financial Deliverables to ensure target achievement

• Opex reduction - Rationalization in Manpower, H&S, Power, R&M costs, except OC
• Leverage all inputs - marketing, product, space efficiency & operations - to ensure that new & annualized stores achieve their ABP's
• Set store wise weekly targets and continuously track the 3 most critical Ops KPIs
• Making sure all factors affecting shrinkage is covered to ensure shrinkage control
• To ensure increase in basket size for each customer

Enhancing consumer experience at stores to increase repeat purchase

• Taking required initiatives to ensure consistency in store standards as listed
• Execute store improvement plan to deliver objectives of customer, people efficiency
• Ensure improvement in customer interaction standards by improvements in - Customer service (measured by mystery shopper & complaint resolution, Cashiering Efficiency)
• Provide product feedback to the category team from the stores & FEC teams for better understanding of customer choices, expectations & the current trends

Ensuring processes compliance at the Store

• Implementation and execution of strong Fire & Safely SOP and proper warehouse management in every store
• To implement regular sales performance tracking and action plan for all employees at the front end
• Ensure a system of Weekly reviews with DM's to achieve week & month objectives. Ensure DM's understand & drive the priorities as set during week ORM's - displays, replenishments, target tracking through goal books, new option displays.
• Focus on Availability of all required Licenses/Acts for store operations, accuracy in salary register maintenance/Leave maintenance
• To ensure coordination with the category team for stock pushing
• Coordination with the HO/ZO marketing team for ATL/BTL plans

People management in the respective stores

• Ensure training & inputs to equip team in processes & customer handling
• Ensure store develops a culture of training owned by managers - basics mandatory for new joiners & identified as per need for existing team.
• To ensure that stores follow MPM guidelines as per the norms shared
• Succession planning and grooming for ADM/DM. Ensure a well tracked programme to ensure they are competent for the new role
• To ensure the stores in the zones comply with the statutory guidelines and processes
• To ensure continuous people management, engagement & development for reducing attrition

Key Role Parameters

Educational Qualification

Graduate / Post Graduate

Relevant Experience to perform the role

4- 6 Yrs

Able to think broadly, Analytical Thinking, Team Work Collaboration, Delegation Empowerment, Customer Focus,Innovation, Creativity, Result Orientaion, Communication