Store Manager

Zepto; Pune District, Ahmedabad District, Rajkot; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Zepto is seeking a Delivery Hub Manager (Store Manager) in Pune to own inventory health at the delivery hub, oversee inbound, putaway, picking, dispatch, returns and reconciliation, and drive process improvements. You will lead large on-ground teams, ensure safety and policy compliance, and relentlessly monitor KPIs.

The role requires deep collaboration with cross‑functional stakeholders, the ability to identify bottlenecks from data, implement SOPs, and scale operations to meet rapid growth

Qualifications

• Graduate with experience in ecommerce/quick-commerce or retail.
• Understanding of inventory metrics like shrinkage, cycle count, and audits.
• Experience managing large on-ground teams.
• Strong stakeholder coordination and problem-solving skills.
• Experience 3-9 years in warehouse, dark store, retail, or ecommerce operations.

Responsibilities

• Own inventory management at the delivery hub, including stock accuracy, ageing, DOH, and stock health.
• Drive shrinkage control by identifying loss points, audits, SOPs, and corrective actions.
• Manage end-to-end store operations inbound, putaway, picking, dispatch, returns, and reconciliation.
• Ensure adherence to process, safety, and compliance standards across shifts.
• Define, track, and improve KPIs like fill rate, inventory accuracy, shrink %, productivity, and SLA adherence.
• Lead manpower planning and rostering, productivity tracking, performance management, and on-ground issue resolution.
• Handle escalations related to inventory mismatch, manpower shortages, or operational disruptions.
• Drive training and capability building for team members to ensure consistent execution at scale.

Skills

Inventory management

Leadership / team management

KPI tracking

Data-driven problem solving

Training and capability building

Stakeholder coordination

Education

Graduate degree

Job description

Delivery Hub Manager (Store Manager)

• Own inventory management at the delivery hub, including stock accuracy, ageing, DOH, and overall stock health.
• Drive shrinkage control by identifying loss points, implementing SOPs, audits, and corrective actions.
• Manage end-to-end store operations inbound, putaway, picking, dispatch, returns, and reconciliation.
• Ensure strict adherence to process, safety, and compliance standards across shifts.
• Define, track, and improve operational KPIs like fill rate, inventory accuracy, shrink %, productivity, and SLA adherence.
• Lead manpower planning and handling rostering, productivity tracking, performance management, and on-ground issue resolution. Use data to identify bottlenecks, recommend process improvements, and drive continuous efficiency gains.
• Handle escalations related to inventory mismatch, manpower shortages, or operational disruptions.
• Drive training and capability building for team members to ensure consistent execution at scale. Are you who we're searching for

Qualification:

• Graduate - Experience in Ecommerce, Quick-commerce or Retail
• Deep understanding of inventory metrics like Shrinkage, Cycle count and Inventory Audits
• Proven experience in managing large on-ground teams
• Strong stakeholder coordination and problem-solving skilla
• Experience: 3-9 years in warehouse, dark store, retail, or e-commerce operations