Store Manager

Joinimagine; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Joinimagine is seeking a Store Manager for our Mumbai store. You will own the store’s commercial performance, lead a sales team, and ensure brand standards are consistently executed on the shop floor.

Role requires 18+ months in sports/fashion retail with at least 12 months in store management, strong numeracy, and excellent communication to drive profitability and customer experience.

Qualifications

• Minimum 18 months’ work experience in sports/fashion retail with commercial focus.
• At least 12 months of Store Management responsibility.
• Intermediate numeracy and literacy with strong verbal communication.

Responsibilities

• Take full ownership of the store and its commercial success.
• Analyze data to challenge the status quo and identify improvements.
• Lead store team on the sales floor and maximize selling time.
• Schedule staff to serve customers and execute tasks.
• Ensure brand standards, visual merchandising, and in-store communication.
• Maintain cash handling accuracy and loss-prevention practices.
• Recruit and train store team members and ensure HR policies are followed.
• Drive performance and develop high-potential staff for career growth.

Skills

Store Management

Sales Leadership

Team Leadership

Education

Graduate/Postgraduate from a recognized university

Job description

PURPOSE & IMPACT ON ORGANIZATION

• Take full ownership of the store and its commercial success
• Analyze relevant data to probe and challenge the status quo
• Address identified improvement areas, involving the District Manager or other Retail Back Office partners as needed
• Drive continuous improvements in the store’s sales, productivity and profitability
• Ensure the legal and financial integrity of the store
• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
• Ensure there is always a manager on duty on the sales floor, focusing team members on the customer and on selling when you are not able to assume the responsibility yourself
• Schedule staff so as to properly serve customers, drive sales and execute tasks
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Ensure proper in-store Brand execution according to established standards and directives
• Ensure all store team members are trained on Foundational and Seasonal Brand and product knowledge
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement all applicable loss prevention policies and procedures
• Maintain a safe and productive shopping and working environment
• Manage the recruitment and training of store team members
• Ensure all HR policies and procedures are adhered to
• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
• Share best practices to drive the collective performance of all district stores
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES

• Customers
• Peers and Supervisor
• Vendors and Support Functions (e.g., Visual Merchandising, Facility Services, etc.)
• Local Administration (e.g., mall management)

OTHER QUALIFICATIONS

• Must be a Graduate/Postgraduate from recognized university
• Minimum 18 months’ work experience in a sports/fashion customer and commercialfocused retail environment with a minimum of 12 months of Store Management responsibility
• Intermediate numeracy and literacy and advanced verbal communication skills