Retail Associate

Adidas; New Delhi; On-site; INR 167,000 - 290,000; Full time

Job summary

Adidas in Delhi is seeking a Retail Associate to join our store team. You will be responsible for engaging customers, applying our brand standards, and contributing to sales results while maintaining store presentation.

You will use product knowledge to meet customer needs, execute merchandising and cash register processes, and collaborate with team members to deliver a seamless shopping experience. Training and development are provided.

Qualifications

• High school education is a must.
• Preferably 6 months working in a sports/fashion retail environment.
• Basic numeracy, literacy and verbal communication skills.

Responsibilities

• Be aware of store sales and KPI targets and work to meet or exceed them.
• Execute Brand Customer Service standards to meet or exceed customer expectations.
• Be a Brand Ambassador, showing the Brand Attitude and Values.
• Use product knowledge during sales interactions to address customer needs.
• Communicate product features and benefits and upsell where appropriate.
• Process merchandise deliveries and replenish fixtures to reflect full product offerings.

Skills

Customer service

Sales oriented

Communication skills

Education

High school education

Job description

Job Title- Retail Associate

PURPOSE & IMPACT ON ORGANIZATION:

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the brand
• Effectively serving and selling to customers
• Diligently executing store operations

KEY RESPONSIBILITIES:

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them.
• Execute the Brand Customer Service standards to meet or exceed customers' expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers' needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

AUTHORITIES:

NA

KEY RELATIONSHIPS:

• Customers
• Peers and Supervisor

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

Retail Professional Competencies

MINIMUM QUALIFICATIONS:

• High school education is a must
• Preferably 6 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills