Store Manager

Xpheno Private Limited; Krishnagiri District, Chennai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Xpheno Private Limited in Tamil Nadu is seeking an experienced Showroom Manager to drive customer-focused service, achieve sales targets for used vehicles, and manage daily showroom operations. You will lead a diverse team, monitor KPIs, and ensure compliance with company policies while maximizing profitability.

The role calls for strong communication, analytical skills, and a track record of leadership in automotive sales.

Qualifications

• Bachelor's degree in business administration, management or related field preferred.
• Minimum 5 years in automotive industry with showroom management experience.
• Proven track record of achieving sales targets and leading teams.
• Excellent customer service, communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in computer applications and automotive industry software.

Responsibilities

• Maintain a customer-centric showroom experience and handle inquiries, complaints, and concerns professionally.
• Achieve and exceed monthly and annual used vehicle sales targets and optimize pricing strategies.
• Oversee daily showroom operations, budgets, and inventory management to maximise profitability.
• Ensure compliance with applicable laws, regulations and company policies; prepare regular reports on sales and operations.
• Lead, mentor, and appraise showroom staff; set KPIs and drive product knowledge and sales skills.

Skills

Customer service

Leadership

Sales strategy

Team management

Communication

Analytical thinking

Education

Bachelor's degree in business administration

Tools

CRM software

MS Excel

Job description

Key Responsibilities:

Customer Service Excellence:

• Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
• Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales and Profitability:

• Achieve and exceed monthly and annual sales targets for used vehicles
• Analyze sales data and market trends to develop effective sales strategies and pricing models.
• Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management:

• Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
• Monitor and control expenses, maintaining budgetary control and maximizing profitability.
• Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance and Reporting:

• Ensure compliance with all applicable laws, regulations, and company policies related to sales.
• Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management:

• Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
• Set performance goals, monitor KPIs, and conduct regular performance reviews.
• Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Qualifications:

• Bachelors degree in business administration, Management, or a related field (preferred).
• Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom.
• Proven track record of achieving sales targets and leading successful teams.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in computer applications and automotive industry software.