Store Manager

Lenskart; Karnataka; On-site; INR 500,000 - 1,200,000; Full time

Benefits offered by this job

ESI and PF

Family insurance policy

Incentive policy: Daily - weekends - -

Professional Training: 25 Days in Bang

Job summary

Lenskart in Karnataka seeks a Store Manager to bridge strategy and execution, driving sales, customer satisfaction and staff morale. You will lead a team, manage inventory and cash, and ensure smooth store operations.

The role requires hands-on leadership, training of associates, and focus on reducing attrition while delivering excellent customer service and eyewear sales performance.

Qualifications

• Candidate should have 4 to 10 years of store management experience.

Responsibilities

• Customer focus: greet customers and coach the team to do the same, ensuring high service standards.
• Drive store sales to meet targets by allocating responsibilities and motivating staff.
• Develop a culture of high sales performance and lead the field team to achieve results.
• Assist in recruiting, train staff on the job, and deliver timely feedback.
• Manage cash and inventory, conduct stock takes, and ensure proper POS usage.
• Ensure eye check-ups and SOP compliance for staff, delivering quality customer care.

Skills

Customer service

Sales leadership

Team management

Communication

Training & development

Job description

Role & responsibilities

Title Store Manager

Reporting to Area Operations Manager

Skip Level City/Zonal Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Store Manager

Customer focus:

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs.

plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development

(Attrition

Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Preferred candidate profile

Candidate should has to 4 to 10 Years of Experience in store managing

Perks and benefits

• ESI and PF
• Family insurance policy
• Incentive policy : Daily - weekends - monthly - festival incentive program.
• Professional Training : 25 Days training in Bangalore post selection in Lenskart Academy .