Store Manager

Lenskart; Kalahandi; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

ESI & PF

Family insurance

Incentive program

Lenskart Academy training

Job summary

Lenskart is seeking a Store Manager in India to lead daily store operations, drive sales, and maintain high customer satisfaction.

You will supervise staff, manage inventory, and ensure loss prevention and SOP compliance. The role requires strong leadership and hands-on coaching.

Join Lenskart Academy training and contribute to a high-energy retail team in a fast-growing optical retailer.

Qualifications

• 4 to 10 years of store management experience.
• Experience in retail operations and customer service.
• Ability to manage staff and drive sales.

Responsibilities

• Greeting customers and coaching staff on customer service.
• Drive store sales to meet targets and allocate staff targets.
• Recruiting and training staff, providing feedback and coaching.
• Monitor cash reconciliation and conduct stock takes.
• Ensure SOPs are followed and maintain high product quality.

Skills

Store management

Customer service

Sales leadership

Team development

Inventory control

POS system

Tools

POS System

Job description

Role & responsibilities

Title

Store Manager

Reporting to

Area Operations Manager

Skip Level

City/Zonal Manager

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area

Activities expected to be performed by a Lenskart Store Manager

Customer focus

Driving Net

Promoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs.

plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

Preferred candidate profile

Candidate should has to 4 to 10 Years of Experience in store managing

Perks and benefits

• ESI and PF
• Family insurance policy
• Incentive policy : Daily - weekends - monthly - festival incentive program.
• Professional Training : 25 Days training in Bangalore post selection in Lenskart Academy .