Retail Store Manager

Lenskart; Amritsar; On-site; INR 450,000 - 650,000; Full time

Job summary

Lenskart in Amritsar invites applications for a Store Manager role that links strategy to execution, driving sales, conversions and customer satisfaction while maintaining morale and smooth store operations.

You will lead a team, recruit and train, manage cash and inventory, ensure SOPs, and uphold Lenskart's customer-first standards. Experience in retail and a graduate degree preferred; strong communication required.

Qualifications

• Graduate degree or equivalent required.
• Experience in retail operations is preferred.
• Knowledge of eyewear retail is a plus.

Responsibilities

• Greet customers and coach staff on customer service.
• Drive store sales, conversions, and customer satisfaction.
• Recruit, train, and develop team; manage attrition.
• Oversee cash, inventory, stock takes, and POS transactions.
• Ensure SOP adherence and store upkeep.
• Ensure eye check-ups are performed per SOP by staff.

Skills

Customer service

Sales leadership

Team management

Attrition control

Education

Graduate

Tools

POS System

Job description

Title Store Manager

Reporting to Area Operations Manager

Skip Level City/Zonal Manager

With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers.

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus:Driving NetPromoter Score

• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that
• Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring
• this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs plan

• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level

People development (Attrition Control)

• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company
• training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to
• execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it

Cash & Inventory management

• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions
• are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring
• the best customer experience to the Lenskart Customer

Supervision

• Ensuring that all store employees, including the Optometrist, are taken care of and their issues
• are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality
• standards

SOP adherence & implementation

• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues

  Store upkeep & maintenance

  • Maintaining the store as per Lenskart standards, regularly cleaning the frames and other
  • equipment at the store
  • Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
  • damage in the store

  Personal attributes & competencies

  • Minimum qualification: Graduate
  • Ability to act as a link between strategy and execution
  • Ability to develop and inspire people to achieve their best
  • Ability to build rapport and trusting relationships
  • Ability to understand stated and unstated needs of the customer and offer solutions
  • Clear communication and active listening skills
  • Ability to adapt to a changing environment and openness to learn
  • Proactive task ownership, result-orientation, and customer-orientation
  • Ability to multitask and organize activities based on priority.