Store Manager

Veerwal Getwork Services; Hyderabad; Presencial; INR 400.000 - 650.000; Jornada completa

Descripción de la vacante

Veerwal Getwork Services is seeking a retail operations professional to enhance customer experience through optimized picking/packing, dashboard guidance, and process improvements. The role involves mentoring stores, monitoring CX metrics, and recommending training and change-management actions to handle peak periods. Leadership of 15+ staff is expected.

The candidate should have a Graduate degree and 2–5 years in retail management, with familiarity in FMCG or quick commerce environments.

Formación

• Graduate or 2–5 years of retail management experience.
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making.
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

Responsabilidades

• Recommend and advise on best practices of picking and packing to improve CX experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of CX orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to CX impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better CX experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve CX.
• Provide recommendations to partners for continuous improvement on delivering best CX metrics.
• Provide recommendations on the training aspects required to deliver/improve CX metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any CX impact.

Conocimientos

Retail management

Problem solving

Data-driven decision making

Educación

Graduate

Descripción del empleo

Job Description

Responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications

• Graduate / 2-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.