Store Manager

Veerwal Getwork Services; Ambala; On-site; INR 500,000 - 700,000; Full time

Job summary

Veerwal Getwork Services in Ambala seeks a capable Retail Operations Manager to optimize picking, packing and CX across partner stores. You will advise on best practices, coordinate dashboards, and guide teams to reduce inaccuracies and improve order quality.

Lead 15+ store staff, apply data-driven decision making, and drive continuous CX improvements. Retail/FMCG or quick commerce experience preferred; adaptability is essential for dynamic environments.

Qualifications

• Graduate / 2-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

Responsibilities

• Recommend and advise on best practices of picking and packing to improve CX experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of CX orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to CX impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better CX experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve CX.
• Provide recommendations to partners for continuous improvement on delivering best CX metrics.
• Provide recommendations on the training aspects required to deliver/improve CX metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any CX impact.

Job description

Job Description

Responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications

• Graduate / 2-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.