Dark Store Manager ( Senior Executive - RBP )

Swiggy; Mysuru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Monthly Incentives

Medical Benefits

Job summary

Swiggy is seeking a Retail Ops Manager to advise partner stores on picking/packing, dashboards, and CX-enhancing practices. You will lead teams and guide stores to ensure accurate CX metrics across retail environments.

The role focuses on training, process optimization, and data-driven decisions to sustain excellent customer experiences in a fast-moving retail/quick commerce context.

Qualifications

• Graduate with 3–5 years of retail management experience.
• Must have led 15+ people at Retail/Store.
• Problem solving and data-driven decision making.
• Adaptability to dynamic situations.
• Experience from retail/FMCG/quick commerce industry.

Responsibilities

• Recommend and advise on best practices of picking and packing to improve CX experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of CX orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to CX impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better CX experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve CX.
• Provide recommendations to partners for continuous improvement on delivering best CX metrics.
• Provide recommendations on the training aspects required to deliver/improve CX metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any CX impact.

Job description

Role & responsibilities

• Recommend and advise on best practices of picking and packing to improve Cx experience.
• Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
• Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
• Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
• Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
• Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
• Provide recommendations on the training aspects required to deliver/improve Cx metrics.
• Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Preferred candidate profile

• Graduate / 3-5 years of retail management experience
• Must have led 15+ people/ employees at Retail/ Store.
• Problem solving, data-driven decision-making
• Adaptability to dynamic situations.
• Experience from retail/FMCG/ quick commerce Industry.

Perks and benefits

• Monthly Incentives
• Medical Benefits