Store Manager

Airtel; Jammu district; On-site; INR 450,000 - 550,000; Full time

Job summary

Airtel store in Jammu district is seeking a store operations professional to ensure smooth running of the store, adherence to SOPs, and achievement of revenue and cost targets. You will oversee cash handling, merchandising, inventory, and staff rosters to deliver a best-in-class customer experience.

Responsible for store closure during refits, launches, and ongoing MIS tracking at CRO levels, with emphasis on reducing losses and driving profitable conversions from walk-in customers.

Responsibilities

• Store Operations & Audit / Compliance: Adherence of Store Operations in line with pre-defined SOPs
• Look and feel of the store as per guidelines/standards
• Track cash handling; prevent shoplifting; ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess inventory
• KPI reporting as per guidelines and on-time
• Strategic Roll outs: Clear store for formal launch across dimensions (manpower, furniture, IT, device inventory)
• Manage closure of current store during refit & conversion
• To achieve target on conversion from walk-in customers via new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage store expenses as per plan
• Provide suggestions / feedback to improve store productivity
• People Development / Team Management: daily rostering & briefing to outsourced staff
• Escalate attrition issues for timely resolution
• Motivate & develop outsourced store staff
• Customer Experience: adhere to CE guidelines
• Manage staff allocation based on demand at point in time

Job description

JOB RESPONSIBILITIES

Purpose of the Job:

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Role:

• Store Operations & Audit / Compliance:
• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time
• Strategic Roll outs:
• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion
• Profitability:
• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity
• People Development / Team Management:
• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff
• Customer Experience:
• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time.