Store Director

Think9 Consumer Technologies; Gurugram District, Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Foodstories Private Limited in Bengaluru is seeking a Store Director to spearhead our new Bellandur store, building a premium, food-led retail experience from the ground up. You will own the store's overall performance, culture and day-to-day operations, creating a high-performing team across Retail, Caf, Operations and Digital Concierge.

You will drive sales, guest engagement and operational excellence, while ensuring SOPs, inventory accuracy and compliance.

Qualifications

• Minimum 6–10 years in premium retail or hospitality with multi-function leadership.
• Proven ownership of P&L, sales KPIs, inventory, audits and loss prevention.
• Experience in guest relationship management and omnichannel fulfilment.
• Strong communication with partners and local authorities; knowledge of FSSAI requirements.

Responsibilities

• Lead store opening and ongoing operations for Bellandur, Bengaluru.
• Build and coach a high-performing multi-function team across Retail, Caf, Ops, and Digital Concierge.
• Drive sales, margins, and guest experiences while controlling waste.
• Ensure SOP adherence, inventory accuracy and compliance across audits.
• Integrate store with website, WhatsApp, and phone orders to grow memberships.

Skills

People leadership

P&L ownership

Guest relationship management

Omnichannel fulfilment

Operations management

Food safety knowledge

Storytelling

Stakeholder management

Job description

About Food Stories

Foodstories is redefining the gourmet food landscape in India, catering to the nations most discerning and affluent consumers with an unwavering passion for exceptional culinary experiences. With an ambitious vision to become the leader in Indias gourmet food space, Foodstories is committed to shaping the narrative around food, while offering products and experiences that delight the senses and elevate everyday dining.

Currently, Foodstories operates flagship stores in Ambience Mall, Vasant Kunj (Delhi), Banjara Hills (Hyderabad), Hill Road (Mumbai), Lokhandwala, Andheri (Mumbai) and Prestige Sterling Square (Bengaluru) with customers also enjoying seamless access through FoodStories.Shop. These thoughtfully designed spaces offer a curated selection of premium, farm-sourced produce, artisanal bakery items, bespoke cheeses, single-origin chocolates, exotic spices, and more. The range is further complemented by a unique all-day dining caf, where patrons can indulge in a culinary journey that includes a specialized estate-tocup organic coffee program and a cutting-edge bio-hacking zone, designed to address the evolving wellness needs of todays health-conscious consumer. Nearly half of the offerings at Foodstories are freshly prepared on-site, ensuring the highest standards of quality and flavor. The brand also provides an exclusive assortment of domestic and international pantry essentials, dry fruits, and other premium food products, all handpicked to cater to the most refined tastes. Looking ahead, Foodstories plans to expand its footprint with multiple stores across Gurgaon supported by state-of-the-art commissaries, back-end kitchens, and dark stores. Founded by Ashni and Avni Biyani,

Foodstories is the result of their shared passion for food and their commitment to offering unparalleled quality and innovation. Owned and operated by Foodstories Private Limited,

Foodstories is setting a new standard in gourmet food retail in India, combining luxury, sustainability, and culinary excellence in every product and experience.

Visit us :

https://www.foodstories.shop/

https://www.linkedin.com/company/foodstoriesshop/posts/?feedView=all&viewAsMember=true

About the Role:

We are looking for an exceptional Store Director to lead our new store in Bellandur, Bengaluru. This is an exciting opportunity to build and shape a premium, food-led retail experience from the ground up, bringing together business performance, operational excellence, inspiring people leadership, and outstanding guest experiences.

You will take ownership of the stores overall performance, culture, and day-to-day operations, ensuring every aspect of the experience reflects our brands standards. From building a high-performing team and driving sales to creating meaningful guest connections and delivering operational excellence, you will play a pivotal role in establishing the store as a destination for exceptional food, discovery, and community.

What Youll Lead:

• People & Culture: Build, coach and inspire a high-performing, cross-trained team across Retail, Caf, Operations and Digital Concierge.
• Guest Experience & Community: Create exceptional guest experiences through VIP engagement, tastings, masterclasses and local collaborations.
• Business & P&L: Drive sales, margins, average transaction value, units per transaction, conversion and labour productivity while controlling waste and shrinkage.
• Operations & Excellence: Ensure adherence to SOPs, inventory accuracy, audit readiness and disciplined stock and waste management.
• Omnichannel & Digital: Integrate store, website, WhatsApp and phone orders while growing memberships and repeat business through personalised outreach.
• Visual Merchandising & Storytelling: Bring the brand to life through merchandising, tasting counters and seasonal experiences.
• Partnerships & Compliance: Manage relationships with property partners and relevant authorities while ensuring hygiene and food safety compliance.

Leadership & People:

• Onboarding & Development: Establish clear 30/60/90-day goals, cross-training plans and succession pipelines.
• Coaching & Performance: Drive daily huddles, regular coaching, development conversations and talent reviews.
• Standards & Training: Uphold service standards, brand voice, grooming and escalation protocols, with full compliance training.
• Workforce Planning: Optimise rosters and team deployment to meet business demand without compromising guest experience.
• Culture & Retention: Build an accountable, approachable and high-performing team through recognition, feedback and development.
• Quality & Audits: Maintain high standards of safety, hygiene, training and operational compliance.

You Might Be Born for This If

• You are a hands-on leader who understands both people and business performance.
• You are passionate about food, its origins, makers, craft and stories, and love sharing that curiosity.
• You remain calm and decisive under pressure and bring out the best in your team.
• You enjoy owning both the guest experience and the commercial performance of a business.

What You've Done

• 6 to 10 years of experience in premium or luxury retail or hospitality, preferably in food-led environments, with experience leading teams across multiple functions.
• Proven ownership of P&L, sales KPIs, inventory management, audits and loss prevention.
• Experience in guest relationship management, remote selling and omnichannel fulfilment.
• Strong communication and stakeholder management skills, including experience working with property partners and local authorities.
• Knowledge of food safety, hygiene standards and FSSAI requirements.
• A compelling storyteller with a genuine passion for food and beverage.

What Success Looks Like

• Store operations run seamlessly, with clear routines, actionable dashboards and consistent SOP adherence.
• Key guests are understood and engaged personally, driving repeat orders, loyalty and successful events.
• Inventory remains accurate, waste and shrinkage reduce, and audits consistently meet required standards.
• Teams are confident, cross-trained and engaged, with a visible pipeline of future leaders.
• Company governance standards are implemented consistently, ensuring accountability and compliance across all store functions.