Guest Service Executive/Butler

Foodstories; Bengaluru; In loco; INR 279.000 - 390.600; Tempo pieno

Vantaggi offerti da questo lavoro

Vibrant work environment

Opportunities for training and career growth

Competitive salaries

Descrizione del lavoro

Foodstories is seeking a Guest Service Executive in Bengaluru, India. The successful candidate will provide exceptional customer service, assist customers with tailored recommendations, and ensure a welcoming environment in the store.

The role requires previous experience in luxury retail or hospitality, excellent communication skills, and a strong customer-first attitude. Foodstories offers a vibrant work environment along with opportunities for training and career growth.

Competenze

• Previous experience in luxury retail, hospitality, or a similar customer-facing role.
• Well-groomed, professional appearance and demeanor.
• Flexibility to work weekends and holidays as per store requirements.

Mansioni

• Greet customers warmly upon arrival and assist them throughout their visit.
• Maintain an in-depth understanding of the store's offerings.
• Address customer concerns or complaints promptly and professionally.

Conoscenze

Excellent verbal communication skills in English

Strong interpersonal skills

Ability to multitask

Knowledge of premium ingredients

Descrizione del lavoro

About Foodstories

Foodstories is a gourmet food experience designed for well‑traveled, affluent, nuanced food connoisseurs and those who have arrived in life. A seamless commerce business that aims to own the gourmet food space in India, it allows customers to order from our website, WhatsApp, over the phone, or in‑store.

The first FoodStories store, a 9,000 sq ft format at Ambience Mall, Vasant Kunj, Delhi NCR, along with its digital twin, foodstories.shop, was launched in March 2023. The store houses a 30‑seat all‑day dining café featuring an organic estate‑to‑cup coffee program, a luxurious single‑origin chocolate experience, bespoke cheese, single‑origin spices and dry fruits, farm‑sourced fruits and vegetables, and a new‑age bio‑hacking zone to cater to India’s evolving wellbeing needs.

The company plans to operate such stores across Delhi NCR, Hyderabad, Mumbai and Bangalore. Foodstories was born out of Ashni and Avni Biyani’s passion for food and their obsession with delivering high‑quality experiences and products to India’s most discerning food connoisseurs.

The Role

The Guest Service Executive is the face of Foodstories’ exceptional customer experience, providing personalized and professional service to our customers and ensuring they feel valued and attended to.

What You’ll Be Doing

• Greet customers warmly upon arrival and assist them throughout their visit.
• Provide tailored recommendations based on customers’ preferences and queries about products.
• Maintain an in‑depth understanding of the store’s offerings, including premium ingredients, gourmet food items, specialty products, and seasonal highlights.
• Guide customers in making informed purchasing decisions by explaining product details and usage.
• Offer refreshments or engage customers with Foodstories’ storytelling approach to ensure an exceptional experience.
• Assist in arranging and presenting purchases in an aesthetically pleasing manner.
• Maintain cleanliness and an inviting atmosphere within the store.
• Coordinate with the team to ensure seamless execution of special events or tasting sessions.
• Address customer concerns or complaints promptly and professionally.
• Escalate unresolved issues to the store manager when necessary.

What You’ll Bring

• Previous experience in luxury retail, hospitality, or a similar customer‑facing role.
• Excellent verbal communication skills in English.
• Strong interpersonal skills with a customer‑first attitude.
• Well‑groomed, professional appearance and demeanor.
• Ability to multitask and work effectively in a fast‑paced environment.
• Flexibility to work weekends and holidays as per store requirements.
• Knowledge of premium ingredients and gourmet food and beverages, including cheeses, dry fruits, and spices, is an advantage.
• Going the extra mile to ensure customer satisfaction.

What We Offer

• A vibrant, collaborative work environment.
• Opportunities for training and career growth.
• Competitive salaries.

Behavioural Attributes

• Maintain the highest levels of integrity in representing the company with vendors and suppliers.
• Show high ownership by being proactive, providing solutions and leading by example.
• Be an expert and constantly strive and learn from best practices at the front end and back end.
• Work with speed and clarity to deliver exceptional assortment and best‑in‑class inventory, stock turns, margins, and productivity.
• Obsсess about the customer’s needs, knowing customers’ preferences, patterns, and motivations for purchase.
• Be open to taking direct and indirect feedback from customers and peers to improve category performance, assortment and quality.
• Develop a love for learning about the category and the produce.
• Work on the ground, visit markets, mandis, farms to remain agile, open and nimble towards new ideas.
• Have deep insight and knowledge of the seasonal harvest cycles and the best origins to source produce from to create the seasonal assortment, mindful towards all resources and processes.
• Optimize inventory and train teams to successfully implement all learnings for customers.
• Demonstrate flexibility and adaptability.
• Balance managerial duties and provide hands‑on support to the team.