Store Associate

ACUMEUS SOLUTIONS; Delhi; On-site; INR 167,000 - 279,000; Full time

Job summary

ACUMEUS SOLUTIONS in New Delhi is seeking a Store Associate to deliver an exceptional shopping experience through attentive service, product knowledge, and seamless transaction execution. You will engage shoppers, support visual merchandising standards, and maintain accurate inventory across the sales floor.

This role drives retail revenue by actively assisting customers, promoting promotions, and ensuring a smooth checkout process.

Qualifications

• Education: High school diploma or equivalent experience.
• Experience: 1+ years of retail sales, customer service, or hospitality experience preferred.
• Communication: Excellent verbal and interpersonal skills; ability to connect authentically with diverse customer demographics.
• Technology: Proficiency with POS software systems, barcode scanners, handheld inventory devices, and basic digital lookup tools.
• Attributes: High energy, adaptable, detail-oriented, and capable of prioritizing tasks during high-traffic store hours.

Responsibilities

• Customer Experience Sales Execution: Greet customers promptly with a welcoming, professional approach; assess needs using open-ended questions.
• Customer Experience Sales Execution: Demonstrate deep product knowledge to offer tailored recommendations, cross-sell accessories, and upsell premium items.
• Customer Experience Sales Execution: Process POS transactions accurately (cash, credit, digital payments, returns, and exchanges).
• Customer Experience Sales Execution: Consistently meet or exceed KPIs, including sales volume and UPT.
• Customer Experience Sales Execution: Enroll customers in loyalty programs and promote store promotions or seasonal campaigns.
• Operational Excellence Merchandising: Restock displays, fold apparel, adjust mannequins, update signage per brand guidelines.
• Operational Excellence Merchandising: Receive, unpack, tag, sensor-attach, and transfer daily inventory shipments.
• Operational Excellence Merchandising: Participate in physical inventory counts, stockroom organization, and loss prevention audits.
• Operational Excellence Merchandising: Support omnichannel operations, including picking, packing, and Ship-from-Store fulfillment.
• Floor Maintenance Safety: Conduct floor walk-throughs to keep fitting rooms, cash wraps, and displays clean and hazard-free.
• Floor Maintenance Safety: Follow safety procedures and report risks or damaged inventory to management.

Skills

Communication skills

Customer service mindset

Sales-oriented

Adaptability

Education

High school diploma or equivalent

Tools

POS software

Barcode scanners

Inventory devices

Job description

Job Summary

Store Associate is the primary point of contact for customers, responsible for delivering an exceptional shopping experience through attentive service, product expertise, and seamless transaction execution. This role drives retail revenue by actively engaging shoppers, supporting visual merchandising standards, and maintaining accurate inventory flow across the sales floor.

Job Description

Title: Store Associate

Grade: B1

Location: Vasant Kunj, New Delhi

Work Group: Junior Associate

Report To: Store Leader

Department: Operation

Job Summary

Store Associate is the primary point of contact for customers, responsible for delivering an exceptional shopping experience through attentive service, product expertise, and seamless transaction execution. This role drives retail revenue by actively engaging shoppers, supporting visual merchandising standards, and maintaining accurate inventory flow across the sales floor.

Job Responsibility

Customer Experience Sales Execution

• Greet all customers promptly with a welcoming, professional approach; assess their needs using open-ended questions.
• Demonstrate deep product knowledge across all categories to offer tailored recommendations, cross-sell relevant accessories, and upsell premium items.
• Process point-of-sale (POS) transactions efficiently and accurately (cash, credit, digital payments, returns, and exchanges).
• Consistently meet or exceed individual key performance indicators (KPIs), including sales volume and units per transaction (UPT).
• Enroll customers in the brands loyalty program and promote active store promotions or seasonal campaigns.

Operational Excellence Merchandising

• Maintain visual merchandising standards by restocking displays, folding apparel, adjusting mannequins, and updating promotional signage according to brand guidelines.
• Assist in receiving, unpacking, tagging, sensor-attaching, and transferring daily inventory shipments.
• Participate in physical inventory counts, stockroom organization, and loss prevention auditing protocols.
• Support omnichannel operations, including picking, packing, and staging orders for Store Pickup and Ship-from-Store fulfillment.

Floor Maintenance Safety

• Conduct regular sales floor walk-throughs to ensure fitting rooms, cash wraps, and merchandise displays remain clean, organized, and clear of hazards.
• Follow company safety procedures and report any loss prevention risks, damaged inventory, or equipment hazards to management immediately.

Requirements

• Education: High school diploma or equivalent experience.
• Experience: 1+ years of retail sales, customer service, or hospitality experience preferred.
• Communication: Excellent verbal and interpersonal skills; ability to connect authentically with diverse customer demographics.
• Technology: Proficiency with POS software systems, barcode scanners, handheld inventory devices, and basic digital lookup tools.
• Attributes: High energy, adaptable, detail-oriented, and capable of prioritizing tasks during high-traffic store hours.