Steward I Captains

Pebble Street Hospitality; Bengaluru; On-site; INR 201,000 - 357,000; Full time

Job summary

Pebble Street Hospitality in Bengaluru seeks a Restaurant Supervisor to ensure a warm, efficient dining experience and uphold service standards. You will guide a service team, coordinate with kitchen and bar, and maintain smooth restaurant operations throughout shifts.

The ideal candidate will have strong communication, guest handling, and leadership skills, with knowledge of POS systems and hygiene practices to ensure top-quality service in a busy dining environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-handling and complaint-resolution abilities.
• Team leadership and staff coordination.
• Knowledge of food and beverage service standards.
• Basic knowledge of POS systems and restaurant billing.
• Problem-solving and decision-making skills.
• Time management and multitasking abilities.
• Knowledge of hygiene, sanitation, and food safety practices.

Responsibilities

• Welcome guests and ensure a pleasant dining experience.
• Assist guests with menu selections and provide recommendations.
• Handle guest complaints professionally and resolve issues promptly.
• Ensure timely and accurate food and beverage service.
• Allocate duties to service staff and monitor their performance.
• Brief the team before each shift regarding reservations and daily promotions.
• Train and guide service staff on service standards and SOPs.
• Ensure proper grooming, discipline, punctuality, and teamwork.

Skills

Excellent communication

Guest handling

Team leadership

Service standards

POS knowledge

Problem solving

Time management

Hygiene & safety

Tools

POS systems

Job description

Role & responsibilities

• Welcome guests and ensure a pleasant dining experience.
• Assist guests with menu selections and provide recommendations.
• Handle guest complaints professionally and resolve issues promptly.
• Ensure timely and accurate food and beverage service.

• Allocate duties to service staff and monitor their performance.
• Brief the team before each shift regarding reservations, special requests, and daily promotions.
• Train and guide service staff on service standards and SOPs.
• Ensure proper grooming, discipline, punctuality, and teamwork.

• Supervise table setup, table turnover, and overall restaurant readiness.
• Coordinate with the kitchen and bar teams for timely order delivery.
• Monitor order accuracy and ensure proper serving procedures.
• Check reservations, guest seating, and special dining arrangements.
• Ensure smooth opening and closing procedures.

Preferred candidate profile

• Excellent communication and interpersonal skills.
• Strong guest-handling and complaint-resolution abilities.
• Team leadership and staff coordination.
• Knowledge of food and beverage service standards.
• Basic knowledge of POS systems and restaurant billing.
• Problem-solving and decision-making skills.
• Time management and multitasking abilities.
• Knowledge of hygiene, sanitation, and food safety practices.