Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; NTR; On-site; INR 700,000 - 950,000; Full time

Job summary

Tata Motors is seeking a service-focused professional to resolve customer issues and drive service and spare parts revenue through the network in accordance with company policies. The role emphasizes high customer satisfaction and adherence to code of conduct.

Ideal candidates will have a strong mechanical background, 3-7 years in technical/customer servicing in automotive sectors, and demonstrated analytical skills. Location in Vijayawada, with field exposure across workshops and key accounts.

Qualifications

• B.Tech/M.Tech (Mechanical) in Automobile or Electrical.
• 3-7 years of experience in a technical and/or customer servicing role preferably in automobile, two wheeler, commercial & passenger ancillaries, heavy engineering.
• Strong analytical and problem-solving skills; interpersonal abilities.

Responsibilities

• Resolve customer issues, drive service and spare parts revenue in the service network within company policies and code of conduct.

Skills

Analytical skills

Education

B.Tech/M.Tech (Mechanical) in Automotive or Electrical

Job description

Date:

Oct 15, 2026

Location:

Vijayawada, IN

Position Summary With Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

• 7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)
• 3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel
• Leading Change - Recognizing the need for change, initiating and adapting to change
• Driving Execution - Translating strategy into action and execution
• Leading by Example - Encouraging and following ethical standards
• Motivating Self and Others - Inspiring teams and individuals
• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles
• Strong analytical and Problem solving skills
• Interpersonal Skill