Station Manager

DropX Logistics; Kozhikode district; On-site; INR 450,000 - 650,000; Full time

Job summary

DropX Logistics is seeking a proactive Station Manager to oversee the Chevayur, Kozhikode station. You will lead delivery associates and staff, monitor KPIs, and ensure timely last-mile performance while maintaining safety and compliance standards.

You will manage workforce planning, attendance, shifts, route optimization, and reporting. The role requires strong leadership, problem-solving, and clear communication to sustain service quality and cost efficiency in a fast-paced logistics

Qualifications

• Bachelor's degree or Diploma in a relevant discipline.
• 2 years of experience in logistics, last-mile delivery, e-commerce, or quick commerce operations.
• Experience managing a station, hub, or delivery team is preferred.
• Strong team management, communication, and coordination skills.
• Willingness to work in shifts and manage operational requirements.

Responsibilities

• Manage day-to-day station activities and ensure smooth operations.
• Lead, supervise, and motivate delivery associates, team leaders, and support staff.
• Track daily KPIs, productivity, delivery performance, and operational targets.
• Plan manpower, attendance, shifts, and roster adherence.
• Ensure timely last-mile deliveries and route optimization.
• Monitor assets and inventory where applicable.
• Prepare and share daily operation and attendance reports.

Skills

Team management

Problem solving

Communication skills

Coordination

Leadership

Education

Bachelor's degree or Diploma in relevant discipline

Tools

MS Excel

Job description

Station Manager

Company: DropX Logistics

Department: Operations

Location: Chevayur, Kozhikode

Employment Type: Full-Time

Reporting To: Cluster Manager

Company Description

DropX Logistics is a technology-driven supply chain company specializing in Quick Commerce, E-commerce, and Last Mile delivery operations. We focus on operational excellence, efficient workforce management, timely deliveries, and customer satisfaction.

Job Summary

We are looking for a proactive and result-oriented Station Manager to manage the overall operations of a logistics station. The candidate will be responsible for workforce management, daily operational performance, delivery efficiency, attendance, compliance, and ensuring smooth station functioning.

Key Responsibilities

• Station Operations: Manage day-to-day station activities and ensure smooth operations.
• Team Management: Lead, supervise, and motivate delivery associates, team leaders, and support staff.
• Performance Monitoring: Track daily KPIs, productivity, delivery performance, and operational targets.
• Workforce Management: Manage manpower planning, attendance, shift allocation, and roster adherence.
• Last-Mile Operations: Ensure timely delivery, efficient route planning, and effective handling of delivery exceptions.
• Inventory & Asset Management: Monitor station assets, equipment, and inventory wherever applicable.
• Customer Satisfaction: Resolve delivery-related escalations and ensure service quality.
• Compliance & Safety: Ensure adherence to company policies, SOPs, safety standards, and operational guidelines.
• Reporting: Prepare and share daily operational reports, attendance reports, and performance updates.
• Cost Management: Optimize operational costs and improve workforce productivity.
• Coordination: Work closely with Cluster Managers, HR, Finance, and client teams to resolve operational issues.
• Loss Prevention: Identify operational risks, prevent losses, and report discrepancies or irregularities.

Requirements

• Bachelor's degree or Diploma in any relevant discipline.
• 2 years of experience in logistics, last-mile delivery, e-commerce, or quick commerce operations.
• Previous experience managing a station, hub, or delivery team is preferred.
• Strong team management and problem‑solving skills.
• Good communication and coordination skills.
• Basic knowledge of MS Excel and operational reporting.
• Ability to work in a fast-paced operational environment.
• Willingness to work in shifts and manage operational requirements as needed.

Key Performance Indicators (KPIs)

• On-time delivery performance
• Daily shipment volume and productivity
• Attendance and manpower utilization
• Delivery success rate
• Customer complaint and escalation resolution
• Operational cost efficiency
• Compliance with SOPs and safety standards
• Reduction in operational losses