Operations Manager

DropX Logistics; Gudur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

DropX Logistics in Gudur, Andhra Pradesh, India is seeking a Cluster Manager to oversee multiple delivery hubs, optimize operations, and drive performance across the cluster. The role involves leading teams, managing resources, monitoring KPIs, and ensuring service excellence for customers and partners.

The ideal candidate will bring strong leadership, last-mile domain knowledge, and a tech-driven mindset to scale operations efficiently in a fast-paced logistics environment.

Qualifications

• Experience in Last-mile operations and overseeing multiple stations.
• Proven ability to manage KPIs and P&L.
• Strong customer service and stakeholder management.

Responsibilities

• Oversee daily operations of multiple delivery hubs within the assigned region.
• Supervise staff, optimize operational efficiency, and allocate resources.
• Monitor performance metrics and ensure customer satisfaction.
• Collaborate with internal teams to maintain high service standards.
• Lead teams and manage field operations across stations.
• Track KPIs, operating costs, and service levels.
• Coordinate with partners like Amazon DSP/EDSP where applicable.
• Drive data-driven decisions using performance analytics and reporting tools.
• Demonstrate adaptability and proactive problem-solving in a tech-driven environment.

Skills

Team leadership

Last-mile logistics

Operations management

Data analysis

Education

Bachelor's degree in Logistics

Master's degree in Logistics or related field

Certifications in supply chain

Tools

Logistics software

KPIs tracking tools

Job description

Cluster Manager

Location: Gudur, Andhra Pradesh

Company Description

DropX Logistics is a technology-driven logistics company headquartered in Kerala. We specialize in fast and efficient logistics and quick commerce operations across India. DropX currently operates dark store and quick commerce operations for multiple clients including Amazon, Flipkart, and other leading quick commerce businesses. Our focus is on operational excellence, speed, scalability, and process-driven execution across all cities and stores.

Role Description

This is a full-time, on-site role located in Gudur, Andhra Pradesh, India for a Cluster Manager at DropX Logistics. The Cluster Manager will oversee the daily operations of multiple delivery hubs within the assigned region. Responsibilities include supervising staff, optimizing operational efficiency, managing logistics and resource allocation, monitoring performance metrics, and ensuring customer satisfaction. The role also requires consistent collaboration and communication with internal teams to maintain high service standards and address challenges effectively.

Key Responsibilities

• Strong team management and leadership skills, with experience in supervising teams or leading operational units
• Excellent logistical planning, resource optimization, and decision-making skills
• Experience in logistics, supply chain, or last-mile operations
• Prior exposure to Amazon EDSP or DSP operations is preferred
• Strong team leadership and stakeholder management skills.
• Ability to manage multiple stations and field teams.
• Proven experience managing operational KPIs and P&L.
• Proficiency in performance tracking, data analysis, and reporting tools
• Adaptability, problem-solving skills, and a proactive approach to resolving challenges
• Bachelor's degree in Logistics, Business Administration, Operations Management, or a related field
• Familiarity with relevant industry software and a strong aptitude for working in a technology-driven environment

Requirements

• Mandatory: Experience in Last-mile
• Experience handling multiple stations
• Strong knowledge of Last Mile metrics, LP, and compliance
• Proven leadership and execution skills

Qualifications

• Strong knowledge in Operations Management and Supply Chain Management
• Proven Analytical Skills and experience in tracking and using Key Performance Indicators to improve efficiency
• Excellent Customer Service skills to maintain and build positive client relationships
• Effective leadership and organizational skills for team and task management
• Strong communication and decision-making abilities
• Proficiency in logistics-related software and tools
• Bachelor's degree in Logistics, Business Administration, or a related field. A master's degree or additional certifications in logistics is a plus
• Industry experience, particularly in high-speed or technology-driven logistics, is an advantage