State Head - Senior Manager -Vadodara (Medium Merchant Business 1)

Paytm Payments Services; Vadodara; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Paytm Payments Services is seeking a dynamic Head of Offline EDC Sales to expand merchant adoption across multiple locations in India. You will build and lead a high-performing sales team, drive swiping device sales, onboard new merchants, and ensure exceptional merchant servicing and retention.

The role requires graduation or post-graduation, strong leadership, hiring, coaching, and performance reporting. You will collaborate with cross-functional teams to meet sales targets and contribute to

Qualifications

• Proven ability to lead and scale sales teams.
• Strong stakeholder and merchant relationship management.
• Experience driving offline or POS device sales.

Responsibilities

• Increase swiping device sales through channel partnerships.
• Onboard new merchants and manage merchant lifecycle.
• Resolve merchant queries and issues promptly.
• Drive overall engagement with merchant base and ensure retention.
• Hire and build a high-performing team; set clear goals and deadlines.
• Oversee day-to-day operations and monitor team performance.

Skills

Team leadership

Sales leadership

People management

Conflict resolution

Education

Graduation or Post-graduation

Job description

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

The Medium Merchant Business vertical Focused Offline payment solution team. Predominantly dealing with Petrol and gas station Merchants and other Retail business ,handling end to end sales and Operations. Onboarding new merchants for offline solutions and servicing existing merchants. Maintaining good relationship with PSU Companies / Oil marketing Companies.

About the role

The person should be capable of increasing the sale of EDC machines through proper channels to the merchants across multiple locations.

Expectations/ Requirements

• 1. Create an inspiring team environment with an open communication culture.
• 2. Need to drive swiping device sales in the assigned area.
• 3. Resolving merchant queries
• 4. Drive overall engage merchant base
• 5. Capable of hiring and building team
• 6. Set clear team goals
• 7. Delegate tasks and set deadlines
• 8. Oversee day-to-day operation
• 9. Monitor team performance and report on metrics
• 10. Motivate team members
• 11. Discover training needs and provide coaching
• 12. Listen to team members feedback and resolve any issues or conflicts
• 13. Recognize high performance and reward accomplishments
• 14. Encourage creativity and risk-taking
• 15. Suggest and organize team building activities

Education

Graduation or Post-graduation

Why join us

We aim at bringing half a billion Indians in to mainstream economy, and everyone working here is striving to achieve that goal. Our success are rooted in our people's collective energy and unwavering focus on the customers, and that's how it will always be. We are the largest merchant acquirer in India.

Compensation

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants, and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!