Staff Engineer, ServiceNow (ITSM & Scripting)

Nagarro1; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nagarro1 is seeking a Senior ServiceNow Developer/Architect to design, develop, and implement ServiceNow solutions aligned with business needs. You will configure ITSM apps, build custom apps and integrations, mentor juniors, and participate in Agile ceremonies to ensure high-quality delivery.

The role requires hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications, plus REST/SOAP integrations and a strong ITSM background.

Qualifications

• 5.5+ years of hands-on ServiceNow experience.
• Expertise in ITSM implementation, customization and dev.
• Strong JavaScript and Glide API skills.

Responsibilities

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
• Configure and customize ServiceNow ITSM applications and related platform capabilities
• Develop custom applications, workflows, Flow Designer flows, and automation solutions
• Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
• Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
• Design scalable, reusable, and maintainable ServiceNow components following platform best practices
• Participate in solution architecture discussions and provide technical recommendations
• Perform code reviews and ensure adherence to development standards and governance guidelines
• Mentor and support junior developers to enhance team capabilities
• Support ServiceNow upgrades and ensure application compatibility across releases
• Troubleshoot production issues and optimize platform performance and stability
• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
• Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
• Drive continuous improvements and ensure successful delivery of ServiceNow projects

Skills

ServiceNow ITSM

JavaScript

Glide APIs

Scripting

Problem solving

Education

Bachelor's or master's degree in Computer Science or IT

Tools

Flow Designer

Integration Hub

Update Sets

Scoped Applications

REST APIs

SOAP

MID Server

UI Builder

Service Portal

Job description

REQUIREMENTS:

• Experience - 5.5+ years
• Strong experience in ServiceNow ITSM implementation, customization, and development
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
• Strong ServiceNow development experience using JavaScript and Glide APIs
• Experience in developing custom scoped applications using App Engine
• Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
• Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
• Strong understanding of ServiceNow ITSM processes and best practices
• Experience with Service Portal; exposure to UI Builder will be an added advantage
• Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
• Exposure to CSM or other ServiceNow modules is preferred
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to mentor junior developers and work in an Agile delivery environment
• CSA certification along with any two ServiceNow Mainline Certifications is mandatory

RESPONSIBILITIES:

• Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
• Configure and customize ServiceNow ITSM applications and related platform capabilities
• Develop custom applications, workflows, Flow Designer flows, and automation solutions
• Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
• Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
• Design scalable, reusable, and maintainable ServiceNow components following platform best practices
• Participate in solution architecture discussions and provide technical recommendations
• Perform code reviews and ensure adherence to development standards and governance guidelines
• Mentor and support junior developers to enhance team capabilities
• Support ServiceNow upgrades and ensure application compatibility across releases
• Troubleshoot production issues and optimize platform performance and stability
• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
• Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
• Drive continuous improvements and ensure successful delivery of ServiceNow projects

Bachelor's or master's degree in computer science, Information Technology, or a related field