Lead ServiceNow Developer

jadeglobal; Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

jadeglobal seeks a Senior ServiceNow Developer to lead technical execution across ITSM, Enterprise Service Management (HR, Legal, Facilities, Procurement) and custom apps. You will collaborate with analysts, delivery managers, and admins to design, architect, and deliver high-quality solutions within an Agile framework.

Key responsibilities include architecture, scripting, integrations with REST/SOAP, Flow Designer, IntegrationHub, and ATF-driven testing.

Qualifications

• Proficient in JavaScript, HTML, CSS and AngularJS for ServiceNow UI
• Strong knowledge of CMDB, data models and CSDM
• Extensive experience with ServiceNow ATF and automated testing
• Expertise in Flow Designer and IntegrationHub for integrations
• Hands-on REST and SOAP integrations with third-party systems
• Server-side and client-side scripting including Business Rules, Script Includes, UI Actions
• Experience with Enterprise ITSM, HRSD, and custom application development
• Familiarity with Agile/Scrum delivery and fast-paced environments

Responsibilities

• Lead solution architecture across ITSM, HRSD, Legal, Facilities, and Procurement within ServiceNow
• Design, develop and customize enterprise solutions and catalog items
• Implement upgrades, manage ATF tests and regression suites
• Develop and maintain integrations with AD, Workday, Okta, and custom APIs
• Collaborate with BAs, delivery managers, and admins to translate requirements into design
• Contribute to sprint planning and meet velocity targets
• Provide technical direction, code reviews, and mentorship to developers
• Optimize performance and triage critical issues across environments

Skills

JavaScript

HTML

CSS

AngularJS

JSON

XML

CMDB

CSDM

ATF

Flow Designer

IntegrationHub

REST

SOAP

Scripting

ServiceNow

MID Server

Tools

IntegrationHub

MID Server

ATF

Service Portal

Job description

Lead ServiceNow Developer1 We are looking for an experienced Senior ServiceNow Developer to lead technical execution across core ITSM, Enterprise Service Management (HR, Legal, Facilities, Procurement), and custom application development. In this role, you will collaborate closely with business analysts, delivery managers, and enterprise administrators to design, architect, and deliver high-quality technical solutions within an Agile/Sprint framework.

Key Responsibilities

1. Solution Architecture & Application Development
   • Design, develop, and customize enterprise ServiceNow solutions across ITSM, HRSD, Legal Service, Facilities Service, Procurement Service, SPM, CMDB, and the Employee Service Center (ESC) Portal.
   • Architect end-to-end custom applications, automated workflows, and Catalog Items using Flow Designer, Workflow Editor, and Service Portal widgets.
   • Lead implementation of technical changes derived from ServiceNow family release upgrades, ensuring progression and regression testing via Automated Test Framework (ATF).
2. Advanced Scripting, Integration & Automation
   • Author and maintain complex server-side and client-side scripts, including Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, and Scheduled Jobs.
   • Build, maintain, and optimize robust integrations with third-party systems (Active Directory, Workday, Okta, and custom APIs) using REST, SOAP, IntegrationHub, and MID Servers.
3. Stakeholder Collaboration & Agile Delivery
   • Partner with Business Analysts, Delivery Managers, and stakeholders to translate business requirements into technical design specifications.
   • Contribute directly to monthly story point velocity commitments (500 SP/hrs monthly team capacity) while adhering to strict Sprint SLAs.
   • Provide technical direction, code reviews, and mentorship to mid-level ServiceNow developers.
4. Performance Optimization, Escalations & L3 Support
   • Perform advanced troubleshooting, performance tuning, and database query optimization to ensure application responsiveness.
   • Triage critical bugs, resolve erratic system behaviors, manage data loads, and oversee user administration/security access patterns.
   • Build custom Reports, Dashboards, and Performance Analytics to track KPIs across operational workflows.

Key Requirements & Qualifications

• Experience : 6-8+ years of hands-on technical experience developing on the ServiceNow platform in an enterprise or managed service environment.
• Certifications (Preferred):
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist (CIS) in ITSM, HRSD, or SPM (a strong plus).
• Technical Proficiency:
  • Advanced JavaScript, HTML, CSS, AngularJS (for Service Portal), JSON, and XML.
  • Deep experience with CMDB configuration, Data Models, and CSDM (Common Service Data Model) principles.
  • Strong expertise in ServiceNow Automated Test Framework (ATF), Flow Designer, and IntegrationHub.
• Methodology: Strong knowledge of Agile/Scrum processes and managed services SLA models