SRS Chargeback Analyst

ADP, Inc.; Gurugram District; Hybrid; INR 350,000 - 550,000; Full time

Benefits offered by this job

Health Coverage

Generous Time Off

Financial Wellness

Professional Growth

Wellness Support

Family-Friendly Benefits

Perks and Extras

Job summary

Accertify is hiring a Chargeback Analyst to research, analyze, and decide on high-risk ecommerce transactions. You will help prevent fraud, minimize chargebacks, and ensure a smooth customer experience while collaborating with a team of industry experts.

The role requires a Bachelor's degree and 1–3 years of experience in fraud prevention or chargebacks. It features hybrid work flexibility after training and requires strong MS Office skills and rapid adaptation to changes.

Qualifications

• Bachelor's Degree required
• 1-3 years of experience preferred
• Must have experience working with merchant chargebacks.
• Strong desire to build a career in the fraud or Chargeback industry
• Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
• Fine-tuned organizational, analytical, and critical thinking skills are strongly desired
• Exceptional problem-solving skills
• Displays confidence in making decisions independently
• Must be able to work in a fast-paced, ever-changing environment
• Strong internet research skills with the ability to navigate multiple systems at once
• Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
• Must be able to work morning, afternoon, and evening shifts, including non-business hours, overnights, weekends, and holidays

Responsibilities

• Performs manual review of queued transactions to determine the likelihood of fraud
• Prioritizes work to meet and exceed deadlines
• Independently resolves problems that require in-depth investigation and/or research
• Constantly communicates fraud trends and shares best practices with peers and leaders
• Maintains professional persistence when reviewing transactions or speaking with clients
• Develops client-specific expertise to further support a model-first vision
• Utilizes fraud platform features to build upon initial familiarity with Client risk profiles
• Works well with a team of industry experts to monitor real-time fraud decisioning software
• Thoroughly researches transaction risk utilizing both new and existing tools
• Reports platform issues as they arise and proactively identifies potential impacts to Clients
• Maintains adherence to regulatory, operational, and compliance standards

Skills

Fraud analysis

Investigative research

MS Excel

Communication

Time management

Education

Bachelor's Degree

Tools

Fraud platforms

Job description

Accertify enables commerce by doing one thing extraordinarily well: pinpointing fraud. The company's Predictive Yes Platform helps businesses say yes to more - more good customers, more revenue, and more growth - without getting burned. It's a precise, confident, data-backed yes, made possible by joining signals across the entire customer lifecycle through unmatched data volume, layered AI-powered models, and a consortium approach that protects clients from bad actors spotted anywhere in the network while unlocking business with good actors verified anywhere in the network. With more than 10 billion transactions and over $1 trillion in commerce processed in 2025 alone, Accertify delivers the intelligence and precision that fraud and payments teams need to say yes confidently and enable growth. That's the More Yes difference.

Accertify is seeking a Chargeback Analyst to help safeguard the digital commerce ecosystem. In this role, you will research, analyze, and make decisions on high-risk e-commerce transactions, enabling our clients to prevent fraud, minimize chargebacks, and deliver seamless customer experiences.

Essential Duties and Responsibilities:

• Performs manual review of queued transactions to determine the likelihood of fraud
• Prioritizes work to meet and exceed deadlines
• Independently resolves problems that require in-depth investigation and/or research
• Constantly communicates fraud trends and shares best practices with peers and leaders
• Maintains professional persistence when reviewing transactions or speaking with clients
• Develops client-specific expertise to further support a model-first vision
• Utilizes fraud platform features to build upon initial familiarity with Client risk profiles
• Works well with a team of industry experts to monitor real-time fraud decisioning software
• Thoroughly researches transaction risk utilizing both new and existing tools
• Reports platform issues as they arise and proactively identifies potential impacts to Clients
• Maintains adherence to regulatory, operational, and compliance standards

Skills & Qualifications:

• Bachelor's Degree required
• 1-3 years of experience preferred
• Must have experience working with merchant chargebacks.
• Strong desire to build a career in the fraud or Chargeback industry
• Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
• Fine-tuned organizational, analytical, and critical thinking skills are strongly desired
• Exceptional problem-solving skills
• Displays confidence in making decisions independently
• Must be able to work in a fast-paced, ever-changing environment
• Strong internet research skills with the ability to navigate multiple systems at once
• Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
• Must be able to work morning, afternoon, and evening shifts, including non-business hours, overnights, weekends, and holidays
• The Accertify office is located at: Tower 1, Floor 2, International Tech Park, Sector 59, Gurugram, Haryana 122002
• This role offers hybrid work flexibility (2 days in-office) after completing the initial training period.
• This role's requirements include a PTO blackout period from October to January, during which no time off requests will be honored.

Why Join Accertify:

At Accertify, we offer more than just a paycheck. Explore our global benefits designed to support your well-being, professional growth, and work-life balance—wherever you are.

• Comprehensive Health Coverage: Access medical, dental, and vision benefits that support your unique health needs, with options that vary by region to ensure localized support.
• Generous Time Off: Enjoy paid time off, holidays, and personal days to relax, recharge, and spend time on what matters most.
• Financial Wellness: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.
• Professional Growth: Take advantage of training, learning opportunities, and career development programs designed to help you grow within the company.
• Wellness Support: Prioritize your health with access to mental health resources, wellness programs, and regional fitness or lifestyle perks.
• Family-Friendly Benefits: Balance work and home life with parental leave benefits and flexible work arrangements.
• Perks and Extras: Enjoy additional offerings such as commuter support, volunteer opportunities, recognition programs, and more, tailored to each of our global locations.