Manager/Senior Manager- Vendor Management & Governance

Axis Max Life Insurance Limited; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Axis Max Life Insurance Limited seeks an experienced Vendor Management & Outsourcing Governance professional to anchor end-to-end vendor lifecycle management across Operations, Technology and Digital vendors.

You will support onboarding, documentation, contract/PO coordination, payment governance, query resolution and audit readiness while collaborating with Procurement, Finance, Legal, Risk and Compliance teams.

Qualifications

• Bachelor’s degree required; MBA / PGDM / Master’s degree preferred.
• 6-8 years of relevant experience in vendor management, outsourcing governance, procurement operations, contract administration, finance operations or compliance-oriented operations.
• Experience in BFSI, insurance, shared services or technology operations preferred.
• Strong governance mindset with ability to manage dashboards, trackers, SOPs, aging reports, escalations and management updates.
• Excellent communication skills to manage vendors, influence stakeholders and present concise updates to leadership forums.
• Proficiency in MS Excel and PowerPoint; exposure to ERP / procurement / workflow tools a plus.

Responsibilities

• Own end-to-end vendor lifecycle management across Ops, Technology and Digital vendors.
• Coordinate onboarding, due diligence, documentation and master-data creation with Procurement, Finance, Legal, Risk and business teams.
• Serve as first point of contact for vendor queries, escalations and service requests; ensure timely resolution.
• Maintain central vendor tracker covering onboarding status, contracts, SLAs, payment status and compliance.
• Liaise with vendors, business owners, Procurement and Finance to ensure timely invoices, PO and contract processing; track ageing and bottlenecks.
• Set up governance with key vendors to review deliverables, SLA adherence, risks and improvement actions.
• Provide portfolio visibility on initiatives, ageing and completion; manage capacity and avoid delays.
• Ensure adherence to regulatory requirements, IRDAI guidelines, internal policies and information security risk controls.

Skills

Vendor management

Outsourcing governance

Contract coordination

PO coordination

Finance operations

Compliance operations

MS Excel

PowerPoint

Stakeholder management

Analytical skills

Education

Bachelor's degree

MBA / PGDM

Tools

MS Excel

PowerPoint

Job description

SP&C empowers the Operations, Technology and Digital teams within Axis Max Life. The team manages planning, budgeting, training, outsourcing, project management and process controls for the largest non-sales patch in the organization. To run efficient and profitable operations, it is imperative to plan effectively for all large projects as well as unit-level transactions.

The Vendor Management & Outsourcing Governance role will anchor end-to-end vendor lifecycle management across Operations, Technology and Digital vendors. The role will support vendor onboarding, documentation, contract and PO coordination, payment governance, query resolution, compliance tracking, audit readiness, performance governance and closure activities, while working closely with business units, Procurement, Finance, Legal, Risk and Compliance.

There are 4 functions within SP&C:

Project Management & Transformation Office: Centrally manages strategic projects and initiatives across FLG, Digital and Technology to enable effective CEO-1 governance, delivery tracking, problem solving and functional bandwidth augmentation.

Strategy, Planning and Budgeting: Supports functional planning for Ops and IT, manages spends for COO patch verticals, drives build-vs-buy and Capex-vs-Opex decisions, performs cost reporting and identifies cost-saving initiatives.

Outsourcing and Vendor Management: Manages 200+ active vendors across the vendor lifecycle, including onboarding, due diligence, documentation, compliance, contract/PO/payment coordination, vendor performance governance, escalations, renewals and closures. The unit also supports onboarding of vendors for POCs and special purposes, and partners with business units, Procurement and Finance to ensure smooth vendor operations for Operations and IT.

Process Controls: Interfaces with business units and compliance teams to ensure adherence to regulatory requirements, internal and IRDAI audit readiness, proactive compliance monitoring, risk mitigation and reporting to regulatory forums.

KEY RESPONSIBILITIES

• Manage vendor onboarding requirements, documentation checklists, due diligence coordination and master-data creation in partnership with Procurement, Finance, Legal, Risk and business teams.
• Act as the first point of contact for vendor queries, escalations and service requests, ensuring timely resolution and clear communication.
• Maintain a central vendor tracker covering onboarding status, contract/PO details, SLA ownership, payment status, compliance requirements, renewals, exceptions and closures.
• Coordinate vendor exits and closures, including NDC / no-dues confirmation, documentation archival and closure sign-offs.

Payments, PO and Contract Coordination

• Liaise with vendors, business owners, Procurement and Finance to ensure timely and accurate processing of invoices, payments, purchase orders and supporting documents.
• Track payment ageing, pending invoices, deviations and bottlenecks; drive closure through structured follow-ups and escalation governance.
• Support contract, SOW, PO and renewal workflows by ensuring required approvals, documentation and operational inputs are completed within timelines.

Vendor Governance and Performance Management

• Set up and run periodic governance with key vendors and internal stakeholders to review deliverables, SLA adherence, open issues, risks and improvement actions.
• Prepare vendor dashboards covering onboarding TAT, payment TAT, compliance status, SLA misses, escalations, ageing items, renewals and closure status.
• Identify process gaps across vendor operations and drive improvements, standardization, automation opportunities and better control mechanisms.

Demand Management and Portfolio Governance

• Own the demand intake process for Ops, Digital and Technology initiatives emerging from COO office / business functions.
• Maintain a demand register covering objective, customer impact, regulatory criticality, value, effort, risk, dependency, resource requirement and decision status.
• Facilitate prioritization forums across Operations, Digital, Technology, Finance, Risk and Compliance to sequence work based on strategic alignment, capacity and benefits.
• Provide portfolio-level visibility on approved, in-flight, deferred, parked and completed initiatives, including ageing, bottlenecks and escalation points.
• Manage capacity and resource conflict visibility with delivery teams to avoid overcommitment, duplication and delivery delays.

Compliance, Risk and Audit

• Ensure strict adherence to IRDAI regulations, outsourcing guidelines, internal policies, procurement norms and information security / risk requirements as applicable.
• Support internal, statutory, regulatory and IRDAI audit readiness by maintaining complete vendor records, evidence packs and compliance trackers.
• Identify potential regulatory or operational outages, highlight risks proactively and coordinate mitigation actions with relevant owners.

Stakeholder Management and Communication

• Partner with Operations, Digital, Technology, Procurement, Finance, Legal, Risk and Compliance teams to ensure smooth vendor operations and issue resolution.
• Prepare and communicate dashboards, ageing reports, governance updates, variance commentary and management-level summaries for leadership forums.
• Drive structured communications for vendor-related updates, escalations, approvals and governance forums.

Team Management

• Set goals and monitor delivery for team members / vendor operations support resources.
• Provide performance feedback, coaching and development support.
• Support learning, cross-training, SOP adherence and retention of key process knowledge.

MEASURES OF SUCCESS

• Timely vendor onboarding, renewals and closures with minimal ageing and rework.
• High adherence to payment TAT, PO / contract timelines and documentation completeness.
• Strong audit readiness with accurate vendor records, evidence packs and compliance trackers.
• Reduction in vendor escalations, payment ageing, open compliance items and repeat process gaps.
• Positive feedback from business owners, vendors and decision makers on responsiveness, governance and issue resolution.
• Identification and execution of vendor process improvements, cost controls and automation opportunities.
• Successful archival and dissemination of vendor process knowledge across business functions.

KEY RELATIONSHIPS

• Digital and Technology COE
• Operations functions
• Procurement
• Finance
• Legal
• Risk, Compliance and Information Security

KEY COMPETENCIES / SKILLS REQUIRED

• 6-8 years of experience in vendor management, outsourcing governance, procurement operations, contract / PO coordination, finance operations, compliance operations or related roles.
• Strong understanding of vendor lifecycle activities, including onboarding, documentation, due diligence, PO / invoice coordination, payment tracking, renewals and closures.
• Experience in managing cross-functional stakeholders across business, Procurement, Finance, Legal, Risk, Compliance, Technology and external vendors.
• Knowledge of outsourcing, audit, compliance and regulatory-control requirements; experience in BFSI / insurance will be preferred.
• Strong governance mindset with ability to manage dashboards, trackers, SOPs, ageing reports, escalations and management updates.
• Detail-oriented, organized and process-driven, with strong follow-through and ownership.
• Excellent communication skills with the ability to manage vendors, influence stakeholders and present concise updates to leadership forums.
• Analytical skills to identify bottlenecks, interpret quantitative and qualitative data, and recommend process improvements.
• Comfortable working in a project-oriented, high-volume, cross-functional environment.
• Proficiency in MS Excel and PowerPoint; exposure to ERP / procurement / workflow tools will be an added advantage.

DESIRED QUALIFICATION AND EXPERIENCE

• Bachelor’s degree required; MBA / PGDM / Master’s degree in Finance, Operations, Supply Chain, Business Administration or related field preferred.
• 6-8 years of relevant experience in vendor management, outsourcing, procurement operations, contract administration, finance operations or compliance-oriented operations.
• Prior experience in BFSI, insurance, shared services, technology operations or operations governance environment will be preferred.