Sr.TM-Repayment Management

PeopleStrong; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in India is seeking an Ops professional for the Central Processing Unit. The role focuses on cycle-wise presentations on due dates, MIS reporting, and maintaining registration details across lines of business.

You will collaborate with banks and payment aggregators to resolve failed transactions, support audits, handle escalations, and improve customer service through disciplined processes.

Qualifications

• Experience in MIS and stakeholder management is preferred.
• Graduate is required.
• Ability to handle customer complaints and drive service recovery.

Responsibilities

• Execute cycle-wise presentations on due dates and maintain LOB registration details.
• Prepare debit files and coordinate with banks for presentation.
• Support audits by maintaining accurate records and complying with policies.
• Handle escalations and resolve customer issues where required.
• Publish daily/weekly MIS and dashboards for presentation and registration.

Skills

MIS

Stakeholder management

Customer complaints

Service recovery

Operations

Education

Graduate

Job description

DEPARTMENT-1 Ops - Central Processing Unit

Country India

State Maharashtra

Worksite SMC Square,Khopat Thane

Function Services Operations

Skills

Skill

MIS Stake Holder Managment Managing customer complaint service recovery operations

Graduate

CERTIFICATION

Job Description

Job Purpose:

• Execution of Cycle wise presentation on due date, maintain registration details of all LOB, Prepare debit files and send to bank for presentation. Work with bank and payment aggregator to track & trouble shoot failed transactions.
• Support audits by maintaining accurate records and adhering to compliance policies.
• Handle escalations and resolve customer issues where required.
• Prepare and publish daily/weekly MIS and dashboards of Presentation and registration

Key Result Areas:

Key Result Areas

Supporting Actions

• Seamless Presentation Process
• Ensure timely, accurate, and uninterrupted presentation of repayment mandates (e.g., NACH, e-Mandate, UPI AutoPay) to reduce bounce rates and improve recovery efficiency.
• MIS Management
• Facilitate the timely and error-free distribution of MIS to all concerned departments
• Stake holder management
• Engage proactively with both internal and external stakeholders to ensure alignment and smooth coordination
• Customer complaints
• Maintain customer satisfaction by enforcing process discipline and prioritizing the resolution of customer issues