Payment Operations Lead – Reconciliation & Settlement – Financial Services

Employee Forums; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A financial services company in Mumbai seeks a Payment Operations Lead focused on reconciliation and settlement. The ideal candidate will ensure accurate transaction processing, manage discrepancies, and lead process improvements. Strong analytical and leadership skills are required along with hands-on expertise in MS-Excel. This role offers an opportunity to work in a dynamic environment within the financial operations sector.

Qualifications

• Aptitude to respond to challenging environments and multi-task.
• Demonstrates supervisory and leadership skills.
• Hands-on experience in advanced MS-Excel.

Responsibilities

• Adhere to business rules and processes for reconciliation.
• Timely processing and reconciliation of transactions.
• Ensure daily payouts to all merchants as per SLA.

Skills

Analytical skills

Supervisory and leadership skills

Advanced MS-Excel

Strong communication skills

Process improvements

Job description

Overview

Payment Operations Lead – Reconciliation & Settlement

Responsibilities

• Adherence to defined business rules and processes for reconciliation
• Timely and accurate processing / reconciliation at a transaction level (both financial and non-financial)
• Ensure daily “payin” from all products, channels & methods
• Ensure daily “payout” to all merchants for all products, channels & methods as per agreed SLA’s
• Timely processing of refunds as per regulatory guidelines
• Escalating, resolving and reporting technical and /or transactional issues
• Identify and investigate root cause of settlement discrepancies and ensure timely resolution
• Constant and regular review of processes and performance with the focus on improving process competency and efficiency
• Timely updation and reporting of operational trackers. Ensure timely submissions for monthly and quarterly reporting cycles
• Review of inwards and outwards from Escrow/ Nodal account
• Supervising and reviewing Escrow /Nodal account reportings
• Prompt response and resolution to grievances and escalations
• Collaborate with internal teams to meet client /customer led objectives
• Constantly updating knowledge and ensuring compliance to external, internal regulations and guidelines
• Undertaking process improvements and simplification projects
• Representing the unit during regulatory and internal audits
• Ensuring relevant submissions during audits
• Liaising with Compliance and other stakeholders during audits
• Candidates having Operations background with specific skill sets in Reconciliation, Settlement, Exception management and MIS domain

Qualifications / Skills

• Analytical skills: Aptitude to respond to challenging environment & multi-tasking
• Demonstrates supervisory and leadership skills - team management
• Hands-on experience and skilled in advanced MS-Excel
• Strong communication and organization skills
• Experience in process improvements with experience in projects
• Ability to articulate process requirements, drafting current vis.-à.-vis. future process mapping including documentation around the same