TM-Repayment Management

PeopleStrong; Thane; On-site; INR 350,000 - 500,000; Full time

Job summary

PeopleStrong is seeking an operations professional to manage cycle-wise presentations on due dates and maintain registration records for all LOBs. You will prepare debit files and liaise with banks and payment aggregators to track and troubleshoot failed transactions.

You will support audits with accurate record-keeping, handle escalations, and publish daily and weekly MIS and dashboards for presentations and registrations, ensuring smooth, compliant processes across teams.

Responsibilities

• Execute cycle-wise presentations on due dates and maintain registration records for all LOBs.
• Prepare debit files and coordinate with banks and payment aggregators to resolve failed transactions.
• Support audits by maintaining accurate records and ensuring compliance policies.
• Publish daily/weekly MIS and dashboards for presentation and registration.

Job description

• Execution of Cycle wise presentation on due date, maintain registration details of all LOB, Prepare debit files and send to bank for presentation. Work with bank and payment aggregator to track & trouble shoot failed transactions.
• Support audits by maintaining accurate records and adhering to compliance policies.
• Handle escalations and resolve customer issues where required.
• Prepare and publish daily/weekly MIS and dashboards of Presentation and registration

Key Result Areas:

Key Result Areas

Supporting Actions

• Seamless Presentation Process
• Ensure timely, accurate, and uninterrupted presentation of repayment mandates (e.g., NACH, e-Mandate, UPI AutoPay) to reduce bounce rates and improve recovery efficiency.
• MIS Management
• Facilitate the timely and error-free distribution of MIS to all concerned departments
• Stake holder management
• Engage proactively with both internal and external stakeholders to ensure alignment and smooth coordination
• Customer complaints
• Maintain customer satisfaction by enforcing process discipline and prioritizing the resolution of customer issues