Sr.TM-Repayment Management

Aditya Birla Capital; Maharashtra; On-site; INR 400,000 - 600,000; Full time

Job summary

Aditya Birla Capital is seeking an operations-focused professional in Maharashtra to manage cycle-wise presentations, debit file preparation, and bank coordination. The role includes maintaining registration details across lines of business and ensuring timely, accurate MIS and dashboards.

Candidates should have experience with payment cycles (NACH, UPI) and audit support, with strong communication to resolve escalations and maintain compliance in a fast-paced environment.

Qualifications

• Candidates must maintain accurate records and support audits.
• Experience in payment cycles (NACH, UPI) is a plus.
• Strong communication to handle escalations and resolve issues.

Responsibilities

• Execute cycle-wise presentations on due dates and maintain registration details of all LOB.
• Prepare debit files and send to bank for presentation; track failed transactions with banks/payment aggregators.
• Support audits by maintaining compliant records and policies.
• Publish daily/weekly MIS and dashboards for presentations and registrations.

Skills

MIS dashboards

Payment processing

Bank coordination

Compliance documentation

Job description

• Execution of Cycle wise presentation on due date, maintain registration details of all LOB, Prepare debit files and send to bank for presentation. Work with bank and payment aggregator to track & trouble shoot failed transactions.
• Support audits by maintaining accurate records and adhering to compliance policies.
• Handle escalations and resolve customer issues where required.
• Prepare and publish daily/weekly MIS and dashboards of Presentation and registration

Job Purpose

• Execution of Cycle wise presentation on due date, maintain registration details of all LOB, Prepare debit files and send to bank for presentation. Work with bank and payment aggregator to track & trouble shoot failed transactions.
• Support audits by maintaining accurate records and adhering to compliance policies.
• Handle escalations and resolve customer issues where required.
• Prepare and publish daily/weekly MIS and dashboards of Presentation and registration

Key Result Areas

Key Result Areas

Supporting Actions

• Seamless Presentation Process
• Ensure timely, accurate, and uninterrupted presentation of repayment mandates (e.g., NACH, e-Mandate, UPI AutoPay) to reduce bounce rates and improve recovery efficiency.
• MIS Management
• Facilitate the timely and error-free distribution of MIS to all concerned departments
• Stake holder management
• Engage proactively with both internal and external stakeholders to ensure alignment and smooth coordination
• Customer complaints
• Maintain customer satisfaction by enforcing process discipline and prioritizing the resolution of customer issues